Here are the most common reasons why your payout might have failed and how to fix it:
Automatic deposits:
Store earnings are automatically deposited into your bank account five days after an order ships.
Commissions are for shipped orders only:
Commission payouts are processed only once the order has been completed and shipped. Pending or canceled orders do not qualify.
Location restrictions:
Payouts may not be allowed in certain countries or states. Currently, Commissions is only available to residents of the US, Canada, and Mexico, excluding US territories. If you’re in a restricted region, you won’t be eligible for payouts.
What if it still doesn’t work?
If your payout fails, we’ll email you with details on what went wrong and how to fix it. Still stuck? Our support team is here to help—just reach out, and we’ll get it sorted.
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