Miscellaneous

  • Can I get a discount for ordering multiple designs?

    Yes, we automatically discount your order as you add more items to your cart. Each unique design must be ordered as a separate line item. To calculate your discount, we determine…
  • How does store credit work?

    Store credit applies automatically during checkout if your order total is greater than 30 USD before tax. You should also know that: You must be logged into your account in order…
  • How do I unsubscribe from your marketing emails?

    If you would like to stop receiving our newsletter or features/deals emails, an unsubscribe link is included at the end of every email we send so that you can opt-out of future em…
  • What web browsers do you support?

    We recommend using Chrome, Firefox or Safari for the best experience. We support the following web browsers: Chrome: 40+ Firefox: 40+ Safari: 5+ Microsoft Edge: 79+ Android: 4+ O…
  • Can you help design my sticker?

    We offer a free, self-guided design tool called Studio where you can use templates to customize your design with a variety of fonts, embellishments and free images. You can also us…
  • How big should a sticker be to cover the Apple logo?

    The Apple logo on newer Macbooks is 1.83" high x 1.50". To cover the logo we recommend ordering a 2" x 2" laptop sticker. Note that if you want to block the light from the Apple l…
  • Are your stickers made in the USA?

    Our custom stickers are made in our factories in Amsterdam, New York, Gaffney, South Carolina, or Pisa, Italy. We manufacture in the factory closest to your shipping address to get…
  • Can I have a copy of your W-9?

    Yes, you can download a PDF of our W-9 form.
  • Do you silkscreen your stickers?

    No, we inkjet print our stickers in high resolution (1440 PPI). After printing, we apply a matte laminate to ensure optimal durability. We only use premium laminates that have an e…
  • What's your phone number?

    We discontinued phone support in 2012. Feel free to read our blog post on phone support to understand why. We believe email is the ideal support channel for detailed inquiries as i…
  • Can you reset my account password?

    You can reset your password on our website. If the reset function doesn't work it's most likely because you haven't created an account. When you sign up, use the same email as your…
  • What is your fax number?

    We do not have a fax number. Currently, we require all orders to be placed online and additional communication should be sent via email or by tweeting @stickermule.
  • Do you make paper stickers?

    No, we only make stickers using vinyl.
  • Can you provide a discount for a bulk order?

    Sticker Mule automatically calculates savings for you based on the total size of your order. The larger your order, the larger your discount. We do not provide additional coupons o…
  • Do you provide special pricing for wholesalers?

    While we do not offer wholesale pricing, we offer discounts based on each order's specifications, which are shown in the cart. We want to be fair to all of our customers, so we bu…
  • Where can I find your Transparency in Coverage?

    In compliance with the requirements of the Transparency in Coverage (TiC) final rules, machine-readable files (MRFs) containing TiC pricing may be viewed here.
  • What is your business address?

    Our office address is: Sticker Mule 336 Forest Ave Amsterdam, NY 12010 United States
  • Do you make domed stickers?

    No, we currently do not make domed stickers.
  • Can I delete my account?

    Please reach out to our support desk for assistance in account removal. If you'd like to stop receiving communication from Sticker Mule, you can login to your account and unsubscr…
  • Can you reproduce artwork from a photograph?

    Yes. We're happy to print your photograph as a sticker. At a minimum, your photo should be 300 PPI for optimal print quality. You can also increase the resolution of any image usi…
  • Do you make scratch and sniff stickers?

    No, we do not make scratch and sniff or any type of scented stickers.
  • Are your materials non-toxic?

    We use a water based adhesive that is non-toxic. Vinyl is not, however. Also, all of our materials are OSHA compliant.
  • How can I download your logo?

    You can download our press kit to get our logo and other brand assets.
  • Can I use the metric system?

    Yes, you can switch your view to the metric system. Convert all sizes from inches into centimeters in the footer by clicking "English (US)". This will allow you to change the measu…
  • Are your products child safe?

    We manufacture our products to the highest quality materials. However, vinyl contains chemicals that may be harmful to children. No product that we manufacture should ever be inges…
  • How do I share a large file with you?

    You can upload files as large as 20mb when ordering or during proofing. For larger files, we offer an option for you to skip the upload step and email artwork after ordering. We'r…
  • How do SMS proof notifications work?

    You can sign up to receive SMS proof notifications after ordering. If you choose to sign up, we'll send you an SMS notification as soon as your proof is ready to be reviewed. Our t…
  • How can I prevent your notifications from going to spam?

    If you have noticed important email notifications from Sticker Mule about your order, proofing and shipping information going to spam or being blocked you can take the following st…
  • What is the best way to remove old stickers?

    The easiest way to remove old stickers is by hand. Our material is durable and will not split into multiple pieces. Most stickers have a strong adhesive, but will come up when remo…
  • Can you migrate my orders to a new email address?

    Yes, you can migrate your orders by updating your email address. Go to your account summary, click "Change your email" and then enter your new email address. You'll need to enter…
  • Are any of your products tested on animals?

    No. None of our products are tested on animals. This includes all materials and inks used.
  • How can I update my email address?

    You can update your email address by going to your account summary and clicking "Change your email". For security reasons, you might be asked to re-login, then enter your new emai…
  • Do your stickers adhere to silicone?

    Our stickers will not adhere to silicone as silicone surfaces are designed to be nonstick. Generally, only silicone will stick to silicone.
  • How long is my shared cart link valid?

    When using our share cart feature, the cart link will be valid for one week. After 1 week, you'll need to re-share your cart to acquire a new, active link.
  • How will you use my artwork?

    Upon ordering from Sticker Mule, your artwork may be used for the following purposes: We will use your artwork to prepare an online proof for you to review and share with friends…
  • Product temperature ranges

    Service temp: The range of temperature a particular product can withstand during the time it is applied to a substrate. Storage temp: The temperature at which a particular product…
  • Can I merge accounts?

    No, we do not have a merge accounts feature yet, but it's on our road map. We can manually move your orders to a different account if you can verify that you own both accounts.
  • Are your products recyclable?

    Acrylic charms: No Coasters: The pulpboard itself is fully recyclable, but whether the coasters can be recycled depends on what type of de-inking process your local recycler uses…
  • What is your NAICS number?

    The North American Industry Classification System (NAICS) classifies business establishments for the purpose of collecting, analyzing, and publishing statistical data related to th…
  • Sticker Mule for Teams walkthrough

    Sticker Mule for Teams makes it easy to share artwork, addresses, and payment methods for organizations. Watch the video below to learn how!