The production team let the customer service team down.

Unfortunately, my experience with Sticker Mule was let down by repeated manufacturing defects. My original order of 50 custom-printed poly mailers arrived with inconsistent print quality, including noticeable colour separation and ghosting around text and graphics. After contacting customer support, the team promptly acknowledged the issue and arranged a replacement batch. Unfortunately, the replacements arrived displaying the same defects. To their credit, customer service remained professional, responsive and genuinely helpful throughout. They investigated the second batch, confirmed another production error and, after discussing the available options, agreed to a full refund to my original payment method. The customer service team deserves five stars for their handling of the situation. Unfortunately, I cannot say the same for the manufacturing and quality control processes. It's disappointing because the packaging design itself looked fantastic, and I genuinely wanted these products to work for my business. Overall, an excellent customer service experience undermined by repeated production failures. I hope Sticker Mule uses this feedback constructively to improve its quality control.