Can I change my Reply email address?

You can't rename an existing Reply email address. Instead, create a new inbox with the email address you want.

Go to Reply > Settings > Channels > Email inboxes, then:

1. Create a new inbox with your desired email address.

2. Confirm the new inbox is working.

3. Delete the old inbox if you no longer need it.

Deleting an inbox stops new emails from being delivered to that address, but your existing conversations will remain available in Reply.

If you want to use a branded email address, connect a custom domain and create a new inbox using that domain.