Scratchy acrylic

I received my acrylic charms. I love your sticker product but I wasn’t super happy with the acrylic charms. I think these should be better explained on your website. (One sided...sticker put on acrylic) The acrylic isn’t shiny clear acrylic, it had scratches and little heat marks on the edges. I ordered 2 different styles. I won’t be ordering this product again.