Disappointed with Incomplete Vector File

I’ve had good experiences with Sticker Mule in the past, but this one missed the mark. I sent in a logo to be vectorized and, after a couple rounds of revisions, approved the final version assuming it was fully editable. When I went to make a few adjustments myself, I discovered that part of the design was actually still a raster image—not a true vector—so I couldn’t edit it. If it couldn’t be fully vectorized, I wish that had been communicated up front. Instead, I was sent a file that looked finished but wasn’t functional. Really disappointed with the end result.