Miscellaneous

  • Can I delete my account?

    Please reach out to our support desk for assistance in account removal. If you'd like to stop receiving communication from Sticker Mule, you can login to your account and unsubscr…
  • What is your business address?

    Our office address is: Sticker Mule 336 Forest Ave Amsterdam, NY 12010 United States
  • How do your deals work?

    We post a new deal every week. Deals are available for a limited time and cannot be applied to orders retroactively after the deal expires. To ensure everyone can take advantage o…
  • Can I get a discount for ordering multiple designs?

    Yes, we automatically discount your order as you add more items to your cart. Each unique design must be ordered as a separate line item. To calculate your discount, we determine…
  • What's your phone number?

    We discontinued phone support in 2012. Feel free to read our blog post on phone support to understand why. We believe email is the ideal support channel for detailed inquiries as i…
  • Do you provide special pricing for wholesalers?

    While we do not offer wholesale pricing, we offer discounts based on each order's specifications, which are shown in the cart. We want to be fair to all of our customers, so we bu…
  • Can you help design my sticker?

    While we're unable to design your sticker from scratch, we offer a free, self-guided design tool called Studio where you can use templates to customize your design with a variety o…
  • Are your products made in the USA?

    Yes, all of our custom products are produced in our factories in Amsterdam, New York and Gaffney, South Carolina. We produce some products in Pisa, Italy as well. If your order is…
  • Can you provide a discount for a bulk order?

    Sticker Mule automatically calculates savings for you based on the total size of your order. The larger your order, the larger your discount. We do not provide additional coupons o…
  • What is the best way to remove old stickers?

    The easiest way to remove old stickers is by hand. Our material is durable and will not split into multiple pieces. Most stickers have a strong adhesive, but will come up when remo…
  • How does store credit work?

    Store credit applies automatically during checkout if your order total is A$41 or more before tax. You should also know that: You must be logged into your account in order to use…
  • How do I unsubscribe from your marketing emails?

    If you would like to stop receiving our newsletter or features/deals emails, an unsubscribe link is included at the end of every email we send so that you can opt out of future ema…
  • Can you reset my account password?

    Yes! You can reset your password on our website. If the reset function doesn't work it's most likely because you haven't created an account. When you sign up, use the same email as…
  • Can I have a copy of your W-9?

    Yes, you can download a PDF of our W-9 form.
  • How will you use my artwork?

    Upon ordering from Sticker Mule, your artwork may be used for the following purposes: We will use your artwork to prepare an online proof for you to review and share with friends…
  • Are your products recyclable?

    Acrylic charms: No. Buttons: Yes. Coasters: The pulpboard itself is fully recyclable, but whether the coasters can be recycled depends on what type of de-inking process your local…
  • Sticker Mule for Teams walkthrough

    Sticker Mule for Teams makes it easy to share artwork, addresses, and payment methods for organisations. Watch the video below to learn how!
  • What is your NAICS number?

    The North American Industry Classification System (NAICS) classifies business establishments for the purpose of collecting, analyzing, and publishing statistical data related to th…
  • What web browsers do you support?

    We recommend using Chrome, Firefox or Safari for the best experience. We support the following web browsers: Chrome: 40+ Firefox: 40+ Safari: 5+ Microsoft Edge: 79+ Android: 4+ O…
  • Can I merge accounts?

    No, we do not have a merge accounts feature yet, but it's on our road map. Feel free to contact us, and we can manually move your orders to a different account if you can verify th…
  • Are you fair trade certified?

    Fair Trade is a classification developed to help consumers support products that come from farms that have been certified to provide fair wages and safe working conditions. We are…
  • Can I change the language and currency on your website?

    Yes! The language and currency shown on our website will reflect your current location. If needed, you can change this by clicking the language and currency link in the footer.
  • Can you migrate my orders to a new email address?

    Yes, you can migrate your orders by updating your email address. Go to your account summary, click Change your email and then enter your new email address. You'll need to enter a…
  • How can I download your logo?

    You can download our press kit to get our logo and other brand assets.
  • How can I update my email address?

    You can update your email address by going to your account summary and clicking Change your email. For security reasons, you might be asked to re-login and then enter your new ema…
  • How do I share a large file with you?

    You can upload files as large as 20 MB when ordering or during proofing. For larger files, we offer an option for you to skip the upload step and email artwork after ordering. We'…
  • How do SMS proof notifications work?

    You can sign up to receive SMS proof notifications after ordering. If you choose to sign up, we'll send you an SMS notification when your proof is ready to be reviewed. Our team wo…
  • Product temperature ranges

    Service temp: The range of temperature a particular product can withstand during the time it is applied to a substrate. Storage temp: The temperature at which a particular product…
  • Where can I find your Transparency in Coverage?

    In compliance with the requirements of the Transparency in Coverage (TiC) final rules, machine-readable files (MRFs) containing TiC pricing may be viewed here.
  • Are your products child safe?

    We manufacture our products with the highest quality materials. However, vinyl contains chemicals that may be harmful to children. No product that we manufacture should ever be ing…
  • How can I prevent your notifications from going to spam?

    If you have noticed important email notifications from Sticker Mule about your order, proofing and shipping information going to spam or being blocked you can take the following st…
  • How long is my shared cart link valid?

    When using our share cart feature, the cart link will be valid for one week. After 1 week, you'll need to re-share your cart to acquire a new, active link.
  • Are any of your products tested on animals?

    No. None of our products are tested on animals. This includes all materials and inks used.