IT Support Technician

Manufacturing | Amsterdam, NY | Full-time

We created Sticker Mule to be the best place to work and shop. That means making ordering fast, simple and fun while creating a stable, low stress and enjoyable place for talented people to work.

We're looking for a motivated individual to join our team as an IT support technician. This position will provide the first line of technical support for all employees by resolving support requests and escalating issues as needed.


Work performed
1. Installs and maintains new IT equipment including Mac/PC/Chromebook devices, telephone systems, and peripheral devices related to factory infrastructure
2. Records, updates and escalates requests using Asana task system
3. Resolves incidents and upgrades different types of software and hardware
4. Assists with the installation & maintenance of computer driven manufacturing equipment
5. Other duties as requested to support our operations team

Requirements
1. Associates degree in information systems or equivalent
2. 3-5 Years of IT experience
3. Training on 1st shift. Once trained, regular hours are 12:00pm-8:00pm
4. Good understanding of computer support and troubleshooting
5. Knowledge of Mac OS, Chrome OS, Windows 7/10, Linux, Windows Server products
6. Knowledge of TCP/IP, DNS, DHCP and Wireless networking

Compensation & benefits
1. Starting at $45,000/yr
2. Health and dental insurance available
3. Free gym membership