When someone sends an email to one of your Reply inboxes, the conversation appears in Reply, where you can read, manage, and respond to it alongside your other customer conversations.
Reply automatically groups emails from the same conversation into a single thread, making it easy to follow the full history. Incoming and outgoing emails, attachments, and previous replies are all displayed together so you have the context you need when responding.
You can also use Reply's conversation queues to organize email conversations and collaborate with your team.
Related article: How do message queues work in Reply?
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