Message queues in Reply help you keep your conversations organized and easy to manage. Each queue groups conversations based on their status, so you always know what's new, what's in progress, and what's complete.
- New: New conversations that haven't been assigned or replied to yet.
- Mine: Conversations assigned to you.
- Open: All open conversations, whether they're assigned or unassigned.
- Resolved: Conversations that have been completed. If a customer replies again, the conversation automatically reopens and is reassigned to the previous handler.
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