Keychain printed wrong, printed again...wrong

James Kiersted

hi, my review for this keychain is only of the physical keychain (customer service was great actually). my keychain was ordered with a white background. sounded simple enough. when i received the proof - it looked white. little to my knowledge, the sticker mule design department decided to remove the white background of my keychain in the art file i sent and because i was viewing it on a browser window with a white background....it looked white. when i received it, it was clear. no bueno. so I contacted sticker mule and they offered to fix it for free. great. this time i was told about the light/dark switch on the proofing screen. i checked it thoroughly. everything looked good. then the keychain arrived and it was FUZZY? like.... not sharp vector art. but like someone in the design studio decided to use a screen grab instead of my EPS file?? I am an art director by trade. I know the difference between vector and pixel based art. I am happy with the service of sticker mule, but the design team has been lazy and cut corners IMO. I'm not sure I can trust them to consistently deliver products that meet a high standard of quality. Its a shame because now I have two orders of keychains that are unsellable. Hoping this can be rectified...

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