• FAQs
• Satisfaction

Satisfaction

• Returns & refunds

  We maintain a less than 1% defect rate. However, if there is an issue with your order, contact us and provide a photograph that indicates a problem. We will reproduce any defective items after veri...

  We maintain a less than 1% defect rate. However, if there is an issue with your order, contact us and provide a photograph that indicates a problem. We will reproduce any defective items after verifying the issue. Since every order is 100% custom, we do not allow returns for reasons unrelated to quality. For example, we cannot refund or reproduce your order if you decide you do not want it, ordered the wrong size or prefer a different product. The most important aspects of our returns & refunds policies are: We must be contacted within 72 hours from delivery of any defects. We require you submit a photograph that clearly indicates the problem. We may request that you return 100% of a defective order before we reproduce your order We will pay for shipping and provide a shipping label if a return is required. We will reproduce or refund your order within 5 days if we verify that we made an error. We will use the original production time and shipping method when reproducing an order. All sales are final.

• What do you mean by satisfaction guarantee?

  If there's a quality problem with your order we will replace any defective units for free.

  If there's a quality problem with your order we will replace any defective units for free.

• How do I return my order if I'm not satisfied?

  Contact us and attach a photograph that indicates the problem and we will address it accordingly. We typically do not require a physical return.

  Contact us and attach a photograph that indicates the problem and we will address it accordingly. We typically do not require a physical return.

• What if my order is delivered late?

  You're entitled to a store credit if we deliver your order beyond the promised date. Please contact us so we can help. Related FAQ: When will my order arrive?

  You're entitled to a store credit if we deliver your order beyond the promised date. Please contact us so we can help. Related FAQ: When will my order arrive?

• What if I receive the incorrect quantity?

  We aim to be within 10 percent of your requested order amount. It's more likely there will be extra units in your shipment. But, if your order is short, we will rush a reprint of the missing units ...

  We aim to be within 10 percent of your requested order amount. It's more likely there will be extra units in your shipment. But, if your order is short, we will rush a reprint of the missing units or credit you for the value of the missing units.

• Can I return my order if I do not like it?

  If there is a problem with your order, contact us and attach a photograph that indicates the problem and we will address it accordingly. Quality issues are rare, but they happen on occasion and we ...

  If there is a problem with your order, contact us and attach a photograph that indicates the problem and we will address it accordingly. Quality issues are rare, but they happen on occasion and we strive to address them as fast as possible. Since every order is 100% custom, we do not allow returns for reasons unrelated to quality. For example, we cannot refund or reprint your order if you decide you do not want your order, ordered the wrong size or would prefer a different product.