Trace

  • Is there a maximum file size?

    We currently support images with a file size of up to 12 megabytes.

  • Why does it not work for some photos?

    The accuracy of background removal depends on the clarity of the foreground (person, animal, car, or object). Currently, it’s not possible to make adjustments directly in the Trace editor. If you'r...

  • What file types are supported?

    We currently accept any file in PNG or JPEG format.

  • Is there a fee to download my Trace image?

    There isn’t! Signup is required to use Trace then you can download your image at no cost and use it to purchase any of our awesome products.

  • Can I move, scale, crop or rotate my image on the background?

    Currently, it’s not possible to make adjustments directly in the Trace editor. If you're using your image to order a custom product, we can make adjustments during proofing as long as the backgroun...

  • Can I upload my own background image?

    We offer a number of great background colors and images to choose from. Currently, there isn’t an option to upload your own background image.