Great Product but shipping is horrible

Sean Jones

The 15"x11" custom sticker I ordered turned out absolutely perfect! I couldn't be happier with how it looks. However, I did encounter some issues with the shipping and packaging process. When my original order arrived, it was packaged in a large envelope, which seemed great at first. Unfortunately, they didn't take the necessary precautions to protect the sticker from bending during transit. It would have been ideal if they had placed the sticker between two heavy-duty cardboard pieces or used a more rigid material for the shipping envelope itself. Due to the less-than-ideal packaging, the sticker arrived with noticeable creases and bends, courtesy of UPS and their not-so-gentle handling. I reached out to customer service to express my concerns, and I must say, they were understanding and sympathetic to the situation. They promptly sent out a second order to replace the damaged one. However, I encountered a similar issue with the packaging, although not as severe. Now, I'm left with the task of placing the sticker between two heavy books to try and remove the creases. Having previously worked for a company in a similar field, I know the importance of properly packing products to ensure they reach the customer undamaged. It's disheartening to see a lack of attention