custom poly mailers not really what I expected

I ordered my poly mailers and when reviewing the proof, I asked if the design could be full bleed (maybe I missed something but I thought this was possible). They got back to me with just the same proof again and no answer to my request. Because I was really pressed for time and needed them ASAP, I just went ahead and ordered it (it was also a small amount). I heard and read great things about this company and was super excited about my poly mailers, but unfortunately I'm not happy with the end product.