Good quality but didn't follow instructions.

They are quick to send a proof, too fast. I put detailed size and placement instructions in the .ai file I submitted and in the instruction box, but didn't read or follow them. They printed the graphic as large as possible, which is not what I wanted. You can't tell from the proof, as it's just a digital mock-up with no detail. Print quality is nice, and it has a good hand feel after a couple of washes. Just take more time and care in making sure they follow instructions, if any.