FAQs
If there is a quality issue with your order, contact us and include a photo clearly showing the problem. Once we verify the issue, we'll work to make it right. Since every order is custom-made, we do not accept returns or provide refunds or reprints for reasons unrelated to quality, such as changing your mind, ordering the wrong size, or preferring a different product. Returns and refunds policy Please contact us within 72 hours of delivery to report a quality issue. We may require you to return the defective order before we issue a reprint or refund. If a return is required, we'll provide a shipping label and cover the shipping cost. If we verify that we made an error, we'll reprint or refund your order within 5 days. Reprints use the original production time and shipping method. Label dispenser return requests must be made within 14 days of delivery. Faulty parts may be covered under our 2-year warranty.
If your order is delivered beyond the promised date, please contact us so we can help. Related FAQ: When will my order arrive?
No. Since every order is custom-made, we do not accept returns for reasons unrelated to quality. For example, we cannot refund or reprint an order if you decide you no longer want it, ordered the wrong size, or would prefer a different product. If there is a quality issue with your order, contact us and include a photo showing the problem. Related article: Returns and refunds
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