Surprisingly bad

I've ordered a lot from Stickermule and the quality is usually exceptionally good. However, the sticker sheet I designed had a few problems. Firstly, two stickers were not cut out at all. So I can't use them. Secondly, the stickers that were cut out are not cleanly cut. It almost looks like someone peeled them off and back on again. They are hexagonal in shape, perhaps that is the cause, but it's disappointing as usually the quality is perfect.