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For shipments to Canada valued over $40 CAD, Canadian customs law requires the importer (in most cases, that's you, the recipient) to authorize a customs broker to clear the shipment on your behalf. UPS will reach out directly with the required form — signing it simply lets them handle the clearance process so your order isn't held up. If you import from us regularly, you may also want to register for a CBSA CARM account, which lets you manage this authorization digitally instead of per-shipment.
Yes, shipping is free for all orders to Mexico. Any order less than $21 will ship for free via UPS Mail Innovations. Any order greater than $21 will ship for free via UPS. We also offer a 2 day rushed shipping option for an additional $38. Shipping includes all brokerage and customs duties. Turnaround is 4 business days standard and 3 business days for rush production. Transit time is an additional 5 business days for UPS shipments and 7 days for UPS Mail Innovations shipments. Orders over $5,000 have a turnaround time of 7 days. Orders over $10,000 have a turnaround time of 12 days. It’s best to view delivery dates after entering your address on checkout for the most current and accurate options. Delivery dates vary depending upon the products you're buying, order size and shipping destination. You can also use our shipping calculator to view delivery options.
Our shipping provider does not ship to certain countries. But, it turns out, if your shipping address is in one of these countries you can still order from Sticker Mule by following these steps: Create an account with MyUS (or a similar service) They'll provide you with an address in the US that you can use as your shipping address when ordering from Sticker Mule MyUS will receive your package and reship to your destination. The list of countries we do not directly support includes: Antarctica Bouvet Island British Indian Ocean Territory Christmas Island Cocos (Keeling) Islands Cuba Equatorial Guinea Falkland Islands (Malvinas) French Southern Territories Heard Island and McDonald Islands Iran, Islamic Republic of Kosovo Nauru Micronesia Myanmar Niue North Korea Pitcairn Saint Helena Saint Pierre and Miquelon San Marino São Tomé and Príncipe Somalia South Georgia and the South Sandwich Islands South Sudan Sudan Syrian Arab Republic Tokelau Turkmenistan Western Sahara United States Minor Outlying Islands If you're in any of these countries, you can use MyUS to receive and forward your packages to your desired address.
Orders are most often sent back to us because the address was missing an apartment, suite, or floor number. Other missing information and typos can cause a return as well. If you receive a notification that your package is being returned, just follow the steps outlined in your return notification, and we'll have your order reshipped once verified.
Yes, we ship worldwide using UPS. Shipping costs and estimated delivery dates are displayed during checkout. You can also use our shipping calculator to see delivery dates and shipping costs. Related article: Are there any countries you don't ship to?
We are unable to add rush production after you approve your proofs. After all proofs for an order are approved, we automatically add your order to our production queue and begin printing it. This queue is optimized to process hundreds of orders quickly and without delays. Finding and moving your order ahead in the queue is disruptive and unfair to other customers. Since rushing after approval delays the shipment of orders that were already placed we aren't able to do it. If you need your order fast, we recommend always choosing rush production during checkout. Related article: Why can't I make changes after approval?
Sticker Mule uses the services UPS and UPS Mail Innovations to deliver packages. If your order is lost, please contact us. We're happy to reprint the missing items. We provide free shipping to our customers within the U.S. and many other countries. Orders over $21 are sent and tracked with UPS. After an order is shipped, we send an email notification with a UPS tracking code. Orders under $21 are shipped through UPS Mail Innovations and are not trackable. To track your shipment, visit UPS.com and enter the tracking number you received by email. You will be able to see delivery status/attempts and/or comments about where the package was left. Additionally, we are unable to require a signature for delivery. However, if you would like to require a signature for a future order we recommend signing up for UPS MyChoice.
We shrink wrap or bag custom stickers to protect them from damage and bending during shipping. Stickers are packaged in stacks of approximately 50. Stickers that are smaller than 1.5" x 1.5" are packaged in a bag and are not shrink wrapped. For shipping, we package our stickers in bubble wrap mailing envelopes for small orders and in boxes for large orders.
No, we cannot process special shipping requirements. All orders ship via the method you selected during checkout and use our standard packaging and shipping labels. We cannot provide special packaging or add additional materials to your package. If you already placed an order that is set to ship to a location which requires your shipment be labeled in a special manner, then we can update your shipping address to use a more accommodating location. Orders cannot be canceled after approval as we begin printing immediately after proofs are approved.
Yes, we ship for free to Hawaii via UPS. Pricing for expedited options are displayed during checkout. You can also use our shipping calculator to view delivery dates and costs.
Here's a list of countries that support electronic commercial invoicing: Australia Austria Azores Bangladesh Belgium Bhutan Brunei Bulgaria Cambodia Canada Canary Islands China Cook Islands Croatia Cyprus Czech Republic Denmark East Timor England Estonia Fiji Finland France Germany Greece Guam Guernsey Hong Kong Hungary India Indonesia Ireland - Republic of Italy Japan Kiribati Korea - South Kosrae Laos Latvia Liechtenstein Lithuania Luxembourg Macau Madeira Malaysia Maldives Malta Marshall Islands Mexico Micronesia Monaco Mongolia Netherlands New Caledonia New Zealand Norfolk Island Northern Ireland Northern Mariana Islands Norway Palau Papua New Guinea Philippines Poland Ponape Portugal Puerto Rico Romania Rota Saipan Samoa Scotland Singapore South Africa Slovak Republic Slovenia Solomon Islands Spain St. Croix St. John St. Thomas Sweden Switzerland Syria Tahiti Taiwan Thailand Tinian Tonga Truk Tuvalu U.S. Virgin Islands United Kingdom United States Vanuatu Vatican City Vietnam Wales Wallis & Futuna Islands Yap If your country is not on this list then it requires a physical paper commercial invoice be included with your order.
Our team works hard to print and package items as fast as possible, which means orders often ship sooner than expected. Your order will arrive by (or before) the date you select during checkout if you approved your proof within 24 hours. We know that our customers appreciate receiving their orders early when possible. However, in rare cases, you may be up against a deadline and need additional time to design your artwork, to get buy-in from your team, or to decide on the best order size. In that case, we recommend that you take the additional time before submitting your order and then select rush production at checkout.
Your order will arrive by the date you select during checkout provided you approved your proof within 24 hours. If there is a delay in the proof approval process your delivery date will be pushed forward a corresponding number of days. For example, if there is a 4 day delay in the proof approval process then your delivery date will move forward 4 business days. Related article: Why was my shipment lost?
Shipping costs will depend on your destination and order total. You can enter these below to calculate your shipping cost.
For US orders, there's a $9 rush production option offered during checkout for orders smaller than $500 that allows your order to ship in 3 days instead of 4. Rush production is only available for US orders and is not available for larger orders. We also offer rushed shipping options depending on your order total and destination. Enter your country and zip/postal code here to see delivery options. The delivery dates displayed during checkout are the earliest available dates for your order. To guarantee on-time delivery for all orders, we're unable to offer better delivery than what's displayed during checkout. Delivery dates listed during checkout assume proof approval within 24 hours. If it takes longer than 24 hours to approve your proof, your delivery date will be pushed back by the corresponding number of days. We provide an option to receive proof notifications via SMS to help ensure fast approval. Related article: Can you rush an order after approval?
This depends on whether you're asking before or after your orders are in production. For orders that are already in production: It's not possible to combine multiple orders and ship them together once they have been approved. Separately approved orders are dispersed throughout our factory which makes it difficult to combine them once they're in production. For orders that are still in proofing: We could cancel all but one of your orders and recreate the canceled line items on your remaining order. This would require you to go through proofing again but would ensure your items ship together. If you need to add items to an existing order, please contact us, and we'd be happy to help!
For orders shipping within the US, it's $9 for 3 day rush production on orders less than $500. For orders less than $21, we offer a $4 rushed production option. During checkout, we provide a list of possible delivery dates, including rush production options. At the moment, rush production is only available for orders less than $500. All delivery dates listed during checkout assume proof approval within 24 hours. If it takes longer than 24 hours to approve your proof, then your delivery date will be pushed back the corresponding number of days. We provide an option to receive proof notifications via SMS to help ensure fast proof approvals. If your order only includes reordered items then you will see sooner delivery dates during checkout. Since reorders do not require proof approval, rush and standard production times for exact reorders are 2 and 3 days, respectively. Related article: Can you rush an order after approval?
Yes, for US orders over $21, we offer UPS 2nd day air for free. Next-day air is also available for an additional charge. For delivery to Canada, we offer a 2-day rushed shipping option for an additional charge shown at checkout. For delivery to Italy, we offer rush shipping via BRT at a variable cost displayed at checkout. For the other EU countries, we offer rushed shipping via UPS Saver. It’s best to view delivery dates and costs after entering your address on checkout, or by using our shipping calculator, for the most up-to-date and accurate options. Delivery dates and pricing vary depending on the products you're buying, order size, and shipping destination.
Standard turnaround time for all US locations is 4 business days production plus 2-day shipping. We also offer rushed shipping options depending on your order total and destination. Enter your country and zip/postal code here to see delivery options. Our standard production time is 4 business days, but we also offer 3-day rush production for $9 extra on orders less than $500. For orders less than $21, we offer a $4 rushed production option. During checkout, we provide a list of possible delivery dates, including rush production options. At the moment, rush production is only available for orders less than $500. During checkout, you can choose your delivery date based on your preference for standard or rush production. Orders over $5,000 have a turnaround time of 7 business days + free 2-day shipping. Orders over $10,000 have a turnaround time of 12 business days + free 1-5-day shipping via UPS Ground. It’s best to view delivery dates after entering your address on checkout for the most up-to-date and accurate options. Delivery dates vary depending upon the products you're buying, order size, and shipping destination.
Yes! If your order hasn’t shipped yet, you can update your shipping address. To do this, go to the order details in your account and select Edit address.
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