Sticker MulePRO

Store owners are responsible for the products they sell, fulfillment, and the customer experience they provide. Customers should contact the Store owner directly for help with product questions, order issues, returns or exchanges, lost or damaged packages, or other purchase-related concerns. Sticker Mule Support can help with issues involving the Sticker Mule platform, checkout, Store setup or product listings, and Ship.

Products you ship yourself can't be returned or exchanged through Sticker Mule. If there's a problem with your order, contact the Store owner directly for help.

Yes. The buyer or Store owner can cancel the order before a shipping label is purchased. The buyer will receive a refund when the order is canceled. If the shipping label has already been purchased, the label must be canceled before the order can be canceled.

You'll receive your payout once UPS scans the package.

Sellers are responsible for including shipping costs in the product price. Customers won't see a separate shipping charge at checkout. When creating a listing, sellers can enter their Ship From address, package size, and weight to see an estimated shipping cost. Sticker Mule does not adjust the product price or reimburse sellers if the actual shipping cost exceeds the expected amount.

Products you ship yourself use a separate checkout from Sticker Mule products. Customers can purchase one product you ship yourself per order, and these products can't be combined with Sticker Mule products in the same order.

To sell products you ship yourself, you must be located in the US, ship domestically, have Sticker Mule Pro, and be enrolled in Commissions. To add a product: Create a new product in your Store. Add the product details, images, and price. Enter your Ship From address and the package size and weight to see an estimated shipping cost. Publish your listing. When someone purchases the product, the order appears in your Store dashboard, and you'll also receive an email. You'll then prepare the item and purchase the shipping label through Ship. Shipping labels for these orders must be purchased through Ship.

Sell products you ship yourself allows Store owners to sell products that they fulfill and ship directly to customers. Unlike Sticker Mule products, these items aren't manufactured or fulfilled by Sticker Mule. The Store owner is responsible for the product, shipping, and customer experience. Sticker Mule provides the Store platform, checkout, and shipping tools. Store owners can: Create listings for their own products Set their own prices Sell products through their Sticker Mule Store Purchase shipping labels through Ship

Images: File type: JPG or PNG Minimum resolution: 1200×1200 px If an image is below the minimum resolution, you'll be prompted to upload a higher-resolution image. Videos: File type: MP4 or MOV Maximum file size: 2 GB Video thumbnails: Recommended width: at least 1000 px Recommended aspect ratio: 16:9

Product setup allows customers to add a physical item to their store for free (after going through the proofing process), for other customers to order. It does not allow for any changes and will earn commissions and markups. Media items allows customers to add images and videos to their store for free (without going through the proofing process). Other customers can customize the images and have them printed on any of our products. Videos can be downloaded or watched online. These don't earn commissions or markups.

Yes. You can enable a contact form that allows customers to send messages through your Store. To set it up, select the ✉️ icon in your Store, or go to your account and select Contact form. From your contact form settings, you can: Allow messages from anyone or only your followers. Choose the email address where you'll receive messages. If you change the email address, you'll need to verify the new address. Require payment to send you a message if you have Stripe Connect enabled. You can set the price from $1 to $100 per message.

Yes. If a new customer places their first order or signs up through a Studio template in your Store, they'll be tagged as your referral, and their eligible orders can earn you commissions. Customers who already have a Sticker Mule account won't be tagged as your referral when ordering from one of your Studio templates. Markups can't be added to Store templates.

If a Gift is lost, damaged, or has a manufacturing-related quality issue, contact us and we'll help arrange a reprint. For artwork-related quality issues, we may need to work with the original artist before the item can be reprinted.

No. Gift recipients cannot make changes to the item they receive. For t-shirts, recipients can select their preferred size when claiming the Gift.

Gifts do not expire. The recipient can claim their Gift at any time.

No. Gifts do not expire, so you will not automatically receive a refund if the recipient doesn't claim the Gift. If the Gift is still unclaimed, you can cancel it from your order details to receive a refund.

Yes. The recipient's email or SMS notification will include the sender's name when available. If the sender's name isn't available, the recipient may not see who sent the Gift.

No. Gift is currently available for US shipping addresses only.

The order will appear in the recipient's account once they claim the gift from their email or SMS notification. The order appears immediately in the sender's account and will show as Unclaimed until the recipient claims it.

Gift lets you send a Store item to someone by email or SMS. The recipient does not need a Sticker Mule account. To send a gift: Select Send as a gift from the Store item page. Enter the recipient's email address and complete checkout. The recipient will receive an email prompting them to claim their gift. You can cancel a Gift from your order details any time before it's claimed. If canceled, you'll receive a refund. Once the Gift has been claimed, it can no longer be canceled and will be prepared and shipped to the recipient. To claim a gift: Select Claim your gift from the email or SMS notification. Enter your shipping address. For t-shirts, you'll also select a size. Select Claim my gift. We'll begin producing your gift once it's claimed.