How do message queues work in Reply?

Reply organizes conversations into four queues:

• New: Unassigned messages from X and email

• Mine: Conversations assigned to you

• Open: All active conversations, whether assigned or unassigned

• Resolved: Conversations that have been completed, either by sending a reply or by manually marking them as resolved. If a customer replies again, the conversation automatically reopens and is reassigned to the previous handler.

If a conversation seems to have disappeared, check the Resolved queue or another user's assigned conversations.