Delivery

  • How much does delivery cost?

    Shipping costs will depend on your destination and order total. You can enter these below to calculate your shipping cost.
  • Why was my shipment lost?

    Sticker Mule uses the services UPS and UPS Mail Innovations to deliver packages. If your order is lost, please contact us we're happy to reprint the missing items. We provide free…
  • Can you rush my order?

    For US orders, there's a £7 rush production option offered during checkout for orders smaller than £400 that allows your order to ship in 3 days instead of 4. Rush production is on…
  • What is your turnaround time?

    Standard turnaround time for all US locations is 4 business days production plus 2-day delivery. We also offer rushed delivery options depending on your order total and destination…
  • Will you blind ship my order?

    No, we do not have the ability to blind ship orders.
  • Why was my order returned to you?

    Orders are most often sent back to us because the address was missing an apartment, suite, or floor number. Other missing information and typos can cause a return as well. If you…
  • Do you accommodate special delivery requirements?

    No, we cannot process special shipping requirements. All orders ship via the method you selected during checkout and use our standard packaging and shipping labels. We cannot provi…
  • Can you deliver to my hotel?

    Yes! For delivery to your hotel, we recommend a few tips to ensure successful delivery: Check with your hotel guest services to confirm where pickups occur or if there are any spe…
  • Do you allow split shipments?

    We don't support splitting one order into multiple shipments going to separate addresses. Currently, we require one order per shipping address.
  • What do you charge for rush production?

    For orders shipping within the US, it's £7 for 3 day rush production on orders less than £400. For orders less than £17, we offer a £3 rushed production option. During checkout, we…
  • When will my order arrive?

    Your order will arrive by the date you select during checkout provided you approved your proof within 24 hours. If there is a delay in the proof approval process your delivery date…
  • Do you offer expedited ship methods?

    Yes, for US orders over £17, we offer UPS 2nd day air for free. Next-day air is also available for an additional charge. For delivery to Canada, we offer a 2-day rushed shipping o…
  • Which states have free 1 day delivery?

    If your order is greater than £17 and you're shipping to CT, MA, NH, NJ, NY, RI or VT then the delivery dates shown during checkout will take into account that you get 1-day delive…
  • How will you package my stickers?

    We shrink wrap or bag custom stickers to protect them from damage and bending during shipping. Stickers are packaged ed in stacks of approximately 50. Stickers that are smaller tha…
  • Are there any countries you don't ship to?

    Our shipping provider does not ship to certain countries. But, it turns out, if your delivery address is in one of these countries you can still order from Sticker Mule by followin…
  • Can I update my delivery address on an existing order?

    Yes! If your order hasn’t shipped yet, you can update your shipping address. To do this, go to the order details in your account and select Edit address.
  • Does my country support electronic commercial invoicing?

    Here's a list of countries that support electronic commercial invoicing: Australia Austria Azores Bangladesh Belgium Bhutan Brunei Bulgaria Cambodia Canada Canary Islands China Co…
  • Can you deliver my order on an exact date?

    No, since we aim to ship every order as fast as possible it's common for orders to arrive sooner than expected. We are not able to hold an order to ship on a specific date for deli…
  • Can you rush an order after approval?

    We are unable to add rush production after you approve your proofs. After all proofs for an order are approved, we automatically add your order to our production queue and begin pr…
  • Do you deliver to Mexico?

    Yes, delivery is free for all orders to Mexico. Any order less than £19 will deliver for free via UPS Mail Innovations. Any order greater than £19 will deliver for free via UPS. We…
  • How will you package and ship my packaging tape?

    Packaging tape is wrapped in a plastic bag for protection then placed in a box of the appropriate size with a maximum of 5 rolls per box. Each box includes one sponge per every 2…
  • Is rush production available for larger orders?

    Rush production is only available for orders £400 or less. Orders over £400 have a production time of 4 business days, orders over £4,000 have a production time of 7 business days,…
  • Can I pick up my order at your facility?

    No, we do not allow local pick ups or visits to our facility.
  • How will you package and ship my transfer or vinyl lettering stickers?

    Custom transfer stickers: Packaging for transfer stickers will depend on the size: Orders of 25 or fewer will be shipped in a rigid mailer. Orders of more than 25 will be shipped i…
  • Why did my order ship sooner than expected?

    Our team works hard to print and package items as fast as possible, which means orders often ship sooner than expected. Your order will arrive by (or before) the date you select du…
  • Do you ship internationally?

    Yes, we ship worldwide using UPS. Shipping costs and estimated delivery dates are displayed during checkout. You can also use our shipping calculator to see delivery dates and ship…
  • Can I require someone to sign for my order when it arrives?

    No, we're not able to flag an order to require a signature. You might want to consider signing up for UPS MyChoice as it gives you more control over your delivery. Related article…
  • Can you merge multiple orders and ship them together?

    This depends on whether you're asking before or after your orders are in production. For orders that are already in production: It's not possible to combine multiple orders and sh…
  • How will you package and ship my wall graphics?

    Graphics smaller than 546 x 673 mm will be shipped in a rigid mailer. Graphics 559 x 686 mm and larger are shipped in a rigid mailing tube. All wall graphic orders contain: Applic…
  • My sample pack did not arrive.

    We ship sample packs for free using UPS Mail Innovations. This is the only method that allows us to sell sample packs for £1 and include free delivery, but it does not provide a de…
  • Why are some items shipped separately?

    If your order contains a mix of products, you may receive some items separately as some products are produced at different facilities.
  • Do you offer free delivery to Hawaii?

    Yes, we ship for free to Hawaii via UPS. Pricing for expedited options are displayed during checkout. You can also use our shipping calculator to view delivery dates and costs.
  • Do you ship to APO and FPO addresses?

    Yes, we ship to APO / FPO addresses for free via UPS Mail Innovations. If you enter a military postcode on the delivery step of checkout, we will automatically identify that you in…
  • How will you package and ship my custom labels?

    Custom labels are placed in a plastic bag and then shipped in an appropriately sized box based on weight.
  • How will you package and ship my poly mailers?

    All custom poly mailers will be shipped in an appropriately sized mailing tube.
  • How will you package and ship my badges?

    Personalised badges are placed in a Ziplock bag and shipped in an appropriately sized shipping box based on weight.