Reply | Sticker Mule UK

Question 1

What is Reply?

Accepted Answer

[Reply](https://www.stickermule.com/uk/reply) is a conversation management tool that lets you view, manage, and respond to customer conversations from X and email in one place.

You can connect one or more X accounts or email inboxes, reply to messages, and keep all your customer conversations organised in a single inbox.

Reply is designed to help creators and teams manage customer communication more efficiently. Over time, it will continue expanding to support additional channels and customer relationship management features.

Question 2

How do I get started with Reply?

Accepted Answer

To start using [Reply](https://www.stickermule.com/uk/reply), connect at least one communication channel from the Channels tab in your Reply settings.

You can connect:
- An X account through our X integration
- An email inbox using a Reply email address or your own custom domain

If you're part of a team, your Reply workspace will automatically match your existing Sticker Mule Team Account. When the team owner signs up, all team members are added automatically.
Once you've connected a channel, you can start managing and responding to customer conversations directly from Reply.

Question 3

What kinds of messages can I respond to in Reply?

Accepted Answer

With [Reply](https://www.stickermule.com/uk/reply), you can manage and respond to conversations from X and email in one place.

For X, you can reply to both public posts and private messages. For email, you can receive and reply to emails directly through your connected inboxes.

All conversations appear in a single inbox and update in real time. You can also use queues like New, Mine, Open, and Resolved to stay organized.

__Related article:__ [How do the message queues in Reply work?](https://www.stickermule.com/uk/support/faq/reply/how-do-the-message-queues-in-reply-work)

Question 4

How do the message queues in Reply work?

Accepted Answer

Message queues in [Reply](https://www.stickermule.com/uk/reply) help you keep your conversations organized and easy to manage. Each queue groups conversations based on their status, so you always know what's new, what's in progress, and what's complete.

- New: New conversations that haven't been assigned or replied to yet.
- Mine: Conversations assigned to you.
- Open: All open conversations, whether they're assigned or unassigned.
- Resolved: Conversations that have been completed. If a customer replies again, the conversation automatically reopens and is reassigned to the previous handler.

Question 5

How do I disconnect my X account from Sticker Mule?

Accepted Answer

To disconnect your X account from Sticker Mule:

1. Go to your integration settings: https://www.stickermule.com/uk/integrations/x/settings
2. Click __Disconnect__

Once disconnected, your account will no longer be linked, and messages will stop syncing with Reply.

If you reconnect later, you can resume managing messages from within Sticker Mule.

Question 6

Can I use Reply with a team account?

Accepted Answer

Yes! If you connect your X account to a Sticker Mule team account, everyone on your team will be able to access [Reply](https://www.stickermule.com/uk/reply) and respond to messages.

This makes it easy to collaborate and manage conversations together.

Question 7

Can I connect my X account to multiple Sticker Mule accounts?

Accepted Answer

No, your X account can only be connected to one Sticker Mule account at a time.

You can choose to connect it to either a personal account or a team account, but not both.

If you'd like to switch, you'll need to [disconnect](https://www.stickermule.com/uk/integrations) your account first and then reconnect it to a different account.

Question 8

How do I set up email in Reply?

Accepted Answer

An email inbox is created as part of the [Reply](https://www.stickermule.com/uk/reply) setup process.

When you first set up Reply, you can either:
- Create an inbox using a free Reply email address, or
- Connect an inbox using your own custom domain.

If you choose a custom domain, Reply will guide you through the verification process. Once your domain is verified, your inbox will be ready to send and receive emails.

After setup, you can add additional email inboxes at any time by going to Settings > Channels > Email inboxes. You can create inboxes using either a Reply email address or your own verified custom domain.

Question 9

Should I use a Reply email address or a custom domain?

Accepted Answer

When you set up email in [Reply](https://www.stickermule.com/uk/reply), you can choose between a free Reply email address or your own custom domain.

A Reply email address uses a Reply-managed domain (for example, help@abc123.reply.notify.app). It's ready to use immediately and doesn't require any additional setup.

A custom domain lets you send and receive emails using your own domain (for example, help@yourcompany.com). During setup, you'll be guided through a one-time domain verification process. Once your domain is verified, you can create additional inboxes on that domain and use branded email addresses in Reply.

If you're just getting started, a Reply email address is the fastest option. If you want to communicate using your own brand, a custom domain is the better choice.

Question 10

Can I use my own email domain?

Accepted Answer

Yes! [Reply](https://www.stickermule.com/uk/reply) lets you send and receive emails using your own custom domain.

During setup, you can connect your domain by following the guided verification process. If your domain has already been verified in [Notify](https://www.stickermule.com/uk/notify), Reply will recognise it automatically, so you won't need to verify it again.

Once your domain is verified, you can create one or more email inboxes using that domain (for example, help@yourcompany.com or support@yourcompany.com) and manage them directly from Reply.

You can also add a custom sender name and email signature for each inbox.

Question 11

How do email conversations work in Reply?

Accepted Answer

When someone sends an email to one of your [Reply](https://www.stickermule.com/uk/reply) inboxes, the conversation appears in Reply, where you can read, manage, and respond to it alongside your other customer conversations.

Reply automatically groups emails from the same conversation into a single thread, making it easy to follow the full history. Incoming and outgoing emails, attachments, and previous replies are all displayed together so you have the context you need when responding.

You can also use Reply's conversation queues to organise email conversations and collaborate with your team.

__Related article:__ [How do message queues work in Reply?](https://www.stickermule.com/uk/support/faq/reply/how-do-the-message-queues-in-reply-work)