Product add deceptive

Deal for lip balm defaults to 1 x 2" size, which is too long for a Chapstick as it covers the cap too. You would assume from the add ,and picture, that they would have this covered. When emailed about this , I got "sorry you could always select a custom size". So will use another company from now on. Highly disappointed with their customer service as it's their ad that is misleading