FAQs
Yes. You can enable a contact form that allows customers to send messages through your Store. To set it up, select the ✉️ icon in your Store, or go to your account and select Contact form. From your contact form settings, you can: Allow messages from anyone or only your followers. Choose the email address where you'll receive messages. If you change the email address, you'll need to verify the new address. Require payment to send you a message if you have Stripe Connect enabled. You can set the price from $1 to $100 per message.
Yes. If a new customer places their first order or signs up through a Studio template in your Store, they'll be tagged as your referral, and their eligible orders can earn you commissions. Customers who already have a Sticker Mule account won't be tagged as your referral when ordering from one of your Studio templates. Markups can't be added to Store templates.
If a Gift is lost, damaged, or has a manufacturing-related quality issue, contact us and we'll help arrange a reprint. For artwork-related quality issues, we may need to work with the original artist before the item can be reprinted.
No. Gift recipients cannot make changes to the item they receive. For t-shirts, recipients can select their preferred size when claiming the Gift.
Gifts do not expire. The recipient can claim their Gift at any time.
No. Gifts do not expire, so you will not automatically receive a refund if the recipient doesn't claim the Gift. If the Gift is still unclaimed, you can cancel it from your order details to receive a refund.
Yes. The recipient's email or SMS notification will include the sender's name when available. If the sender's name isn't available, the recipient may not see who sent the Gift.
No. Gift is currently available for US shipping addresses only.
The order will appear in the recipient's account once they claim the gift from their email or SMS notification. The order appears immediately in the sender's account and will show as Unclaimed until the recipient claims it.
Gift lets you send a Store item to someone by email or SMS. The recipient does not need a Sticker Mule account. To send a gift: Select Send as a gift from the Store item page. Enter the recipient's email address and complete checkout. The recipient will receive an email prompting them to claim their gift. You can cancel a Gift from your order details any time before it's claimed. If canceled, you'll receive a refund. Once the Gift has been claimed, it can no longer be canceled and will be prepared and shipped to the recipient. To claim a gift: Select Claim your gift from the email or SMS notification. Enter your shipping address. For t-shirts, you'll also select a size. Select Claim my gift. We'll begin producing your gift once it's claimed.
You can review your payout details from your Earnings dashboard. Payouts are calculated and processed separately for each order based on the revenue earned from that order, including applicable markup and/or commission. Check the order's payout status: Pending: The order has not shipped yet, so the earnings are not yet available. Complete: The payout has been processed to your connected Stripe account. Because payouts are processed per order, you may receive separate payouts instead of one combined payment. If the amount doesn't look right, or a payout is still pending more than 5 days after the order shipped, contact us, and we'll take a look.
If you haven't completed Stripe Connect onboarding, customers can still place orders through your Sticker Mule Store and your earnings will continue to accumulate. However, we can't deposit your earnings until your Stripe account is connected. What happens to my earnings? While Stripe Connect isn't set up: Store orders will continue as normal. Markup and commission revenue will continue to accumulate. Payouts will be paused until Stripe onboarding is complete. Your earnings will not expire or be lost. Once you complete Stripe Connect onboarding, any eligible earnings will be automatically released according to the normal payout schedule. Earnings are paid out 5 days after the order that earned them ships. Why does my account say "Your earning deposits have been disabled"? You may see a message in your account that says "Your earning deposits have been disabled." This simply means Stripe Connect hasn't been fully set up and we can't process your payouts yet. It does not mean your Store has been suspended or that your earnings have been removed. How do I enable my payouts? Complete Stripe Connect onboarding through your Sticker Mule account. Once your account is connected: The Earnings menu will appear. Any eligible earnings will be automatically released. Future earnings will follow the normal payout schedule of 5 days after shipment. You can connect your Stripe account to get started. If you've already completed Stripe onboarding but your Earnings menu still doesn't appear, or an eligible payout hasn't been released, contact us and we'll take a look.
If you believe a payout from your Sticker Mule Store is incorrect, you can review the payout details from your Earnings dashboard. Payouts are processed individually for each order and are based on the revenue generated from that specific order, including applicable markup and/or commission. Check your payout status From your Earnings dashboard, locate the order in question and check its payout status. Pending: Payouts are issued 5 days after an order ships. If 5 days haven't passed yet, your payout may still be processing. Complete: The payout has been processed through your connected Stripe account. You can also review the revenue amount shown for the individual order in your Earnings dashboard. Because payouts are processed per order, you may receive separate payouts for different orders rather than one combined payment. What if the amount still looks incorrect? If the payout shows as Complete but the revenue amount or payout still doesn't look right, contact us. We'll review the order and payout details and help determine if there's an issue. If your payout is still Pending and more than 5 days have passed since the order shipped, contact us and we'll take a look.
Yes. With Stripe Connect, the same bank account can be connected to multiple Sticker Mule Stores. Each Sticker Mule account can have one Store. If you want to create another Store, you can create one under a team account or create a new Sticker Mule account with a different email address. The same bank account can then be connected to multiple Stores. This differs from our previous payout system, which limited customers to one verified bank connection. Stripe Connect allows the same bank account to be used across multiple Store accounts. Each Store will still have its own Stripe connection, and payouts are processed separately for each Store.
Customers can find discounts everywhere they're looking for deals! Customers can see discounts on: The discount's shareable page The regular Store item page Your Store homepage, where discounted items get a shiny "Deal" badge
Visitors: How many people viewed your discount page. Orders: How many actually bought the discounted item. Conversion Rate: The percentage of visitors who became buyers. Basically, it’s your at-a-glance scoreboard for sales success.
Ending a discount won't affect any orders already placed (those customers still get the deal they clicked on). It just stops new buyers from seeing or using that discount link.
No, you can't edit an active discount mid-run. Once a discount is live, it's locked in. You can, however, end a discount early if needed and create a new one.
My discounts page is your control center. You'll see all your discounts (active or ended) along with stats like visitors, orders, and conversion rate. It's the easiest way to see what's working and what's not.
Every discount comes with a shareable link. Copy it, post it, email it, tattoo it on your forearm...however you like to spread the word. The link takes customers straight to your discounted product page.
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