What is design services?

Design Services lets you hire creators directly through their Sticker Mule store for simple, short design work. It's perfect for quick creative help, like small design projects, b…

Who can use design services?

To request a design, you'll need a Sticker Mule account and access to a store that offers design services. Right now, guest checkout isn't supported, but we may add that option in…

How do I request a design service?

From the creator's store page, select Design Services and submit your request. You'll be asked to: Describe what you're looking for (the more detail, the better!) Upload your asse…

When am I charged for a design service request?

You won't be charged right away. Payment is only processed after the designer completes your request and delivers the final files. If the designer declines the request or it's can…

How long does the design service process take?

The process has two main steps: 1. Review period (up to 72 hours): The designer reviews your request and decides whether to approve or decline it. 2. Design period (up to 72 hour…

Can I cancel a design service request?

Yes, but timing matters. Before approval: You or the designer can cancel at any time After approval (first 72 hours): Neither side can cancel After 72 hours post-approval: You can…

Can the designer decline my design service request?

Yes. Designers can decline requests that feel too complex, unclear, or outside their scope. If that happens, they may include a brief explanation, and you won't be charged. If you…

Are revisions included in design services?

Not at the moment. Once the designer delivers the files, the request is considered complete, and payment is processed. Because revisions aren't supported yet, it's important to be…

How do I receive my design service files?

When the designer completes your request, your files will be uploaded directly to the platform. You'll be able to download them immediately, and the designer may include a comment…

Can I message the design service designer?

There’s no in-app messaging yet. If you need to communicate, you can reach the designer outside of Sticker Mule using the store's contact form. For the smoothest experience, we r…

How do I become a designer on Sticker Mule?

If you're a store owner with payouts enabled, you're already eligible to offer Design Services. No separate application or approval process is required. To get started: Click Add…

What if I'm unhappy with my design service?

Because revisions aren't supported yet, delivering the files completes the request. To avoid surprises, we recommend: Being very clear in your description Uploading all relevant a…

What are the benefits of offering design services?

Design Services gives you a simple, flexible way to monetize your creativity without taking on long-term commitments. By offering design services, you can: Earn money for your ti…

How does pricing and payments work for designers?

You set one flat price that applies to all design requests, regardless of size or complexity. This keeps pricing simple and predictable. If a request feels too complex or outside…

What kind of design work should I accept?

Design service is best for small, well-defined design tasks you can comfortably complete in 2–3 days. Great examples include: Simple layouts Small edits or tweaks Basic creative…

How much time do I have to respond to a design service request?

Once a request is submitted, you have 72 hours to review it and decide whether to approve or decline. During this time: You can cancel freely You can decline with an explanation…

What happens when I complete a design service request?

When your work is done: Upload the final files Add an optional comment for the customer Submit the deliverables Once submitted: The customer can download the files Payment is pr…

Can I communicate with customers during a design service project?

There's no in-app messaging yet. However, you and the customer can communicate outside of Sticker Mule using your store's contact form. To avoid misunderstandings, we recommend:…

Can I cancel or decline a design service request after approving it?

Once you approve a request, it's locked for 72 hours, and neither side can cancel during that time. If the deadline passes and the design hasn't been delivered: The customer rega…