Artwork

  • What file formats do you accept?

    We accept all artwork formats Send us your artwork in any file format and, if necessary, we will fix your artwork for free and provide an online proof showing any changes we made. You can request ...

  • How do I indicate a cut line in my artwork?

    We'll automatically create a cut line for you and show how we intend to cut your custom stickers by providing an online proof. You can request changes to your proof until it looks exactly how yo...

  • Why did my size change during proofing?

    You size could change during proofing for two reasons: Your actual size is smaller than the size purchased. For example, it's quite common for customers to order 3" x 3" stickers when their actua...

  • Can I request a change after I approve my proof?

    No, changes cannot be made after proof approval. Review your proof carefully before approving it. Once it's approved we automatically add your order to our production queue and aim to ship it as fa...

  • Why did the size of my sticker change?

    Our artists always make sure to maintain the original proportions of your artwork. However, some changes to the dimensions may be necessary during the proofing process to ensure that the proportion...

  • What are your artwork and resolution requirements?

    We accept all artwork formats Send us your artwork in any file format and, if necessary, we will fix your artwork for free and provide an online proof showing any changes we made. You can request ...

  • What if my artwork is low quality?

    We will fix your artwork for free and show you a proof before we make your order. You can request changes to your proof and we will make them for free until you're happy. We aim to prepare your pr...

  • How do I increase the resolution of my artwork?

    For best print quality, we recommend uploading vector artwork or high resolution images at 300 ppi or better. There are different ways to export or generate your artwork at maximum quality: Set u...

  • Can you print Pantone colors?

    We convert Pantone colors to their CMYK equivalent values for printing. If you'd like to specify your own CMYK values, please include that in your artwork instructions when ordering.

  • Why am I unable to upload artwork?

    If you're having trouble uploading artwork, simply click the link to "skip this step and send artwork later" below the artwork upload form. You'll be able to proceed through checkout and email us y...

  • Can you resize my artwork for me?

    We will attempt to resize your artwork to fit the size that you order. If we are unable to resize your artwork we will notify you during the proofing process or recommend a smaller size sticker. F...

  • Are templates available?

    Yes, we offer templates in PDF, EPS and PSD formats. Using our templates is optional. To ensure that your stickers look how you desire, we prepare free proofs with every order that show how we inte...

  • What kind of changes can I request to my proof?

    Sticker Mule allows you to request unlimited changes to your artwork and digital proof for free before you approve your proof. Although we cannot design your artwork from scratch, we can make chang...

  • Can you print neon colors?

    No, we're not able to print neon colors.

  • Do I need to use your templates?

    No, templates are completely optional. To ensure that your custom stickers look how you desire, we prepare free proofs with every order that show how we intend to make your stickers. You can reques...

  • Where are the die cut & kiss cut templates?

    Die cut and kiss cut stickers do not have templates as the shapes are completely custom. To ensure that your stickers look how you desire, we prepare free proofs with every order that show how we i...

  • Can you scale my artwork to a new size?

    Yes, if you're artwork is vector format we can scale it to any size. If it's not vector artwork, we can scale it as long as your artwork supports scaling to your desired size at 300 dpi. For exampl...

  • How do I setup my artwork for full bleed printing?

    Specify you want full bleed printing when uploading artwork and we'll make sure your design is printed to the edge of the sticker, if possible — without a white border. It's not necessary to set...

  • How can I find the PPI of my artwork?

    PPI stands for "pixels per inch" and represents the resolution of your artwork. Although DPI is a more commonly used term, when it comes to your artwork’s resolution PPI or Pixels Per Inch is most ...

  • How do I upload multiple images when ordering?

    Generally, we require 1 line item per design so to upload multiple images you would add a line item for each image. However, if you are ordering sticker sheets then you can upload multiple files ...

  • How long do I have to approve my proof?

    Your delivery date is dependent on your proof being approved within 24 hours of when we send it. If you approve your proof after 24 hours then your delivery date will move forward a corresponding n...

  • Can you print RGB colors?

    No, we can only print CMYK colors and most Pantone colors. It's on our roadmap to add support for RGB colors, but we do not know when this will be possible. When artwork is submitted in RGB, the c...

  • How do I order stickers without a white border?

    If you leave instructions for us to print "full bleed" when uploading artwork then we will prepare an online proof without the border if possible. Additionally, you can always request changes to a ...

  • Do I need to outline my fonts?

    If your artwork is in vector format, it's important to outline your fonts. Here's how: 1. Open your file in Illustrator 2. Select all text objects 3. Select Type > Create Outlines

  • Is it possible to update artwork I just submitted?

    Yes, you can either email us the changes you want or, when you receive your first proof, you can select "request changes" to provide us with new instructions and also new artwork.

  • Is there a minimum thickness for a white border around my stickers?

    The minimum it can be is 1/16" (0.0625") and the default thickness is 1/8" (0.125"). Also, the border is not required so if you prefer full bleed printing that's doable too. Let us know your prefer...

  • Can you add text to my artwork?

    Yes, we can text to your design. Let us know what you want in your artwork instructions and, ideally, specify your desired font, size and color.

  • Can you use a powerpoint file to create my sticker design?

    We always try our best to use what you send us, but it's possible we will not be able to use a powerpoint file to prepare your sticker design. If a powerpoint file is all you have available then yo...

  • Is a PSD vector artwork?

    Photoshop (PSD) files are not vector artwork. PSDs are raster images which are comprised of thousands (or millions) of small pixels. Consequently, PSDs cannot be enlarged without a loss in quality....

  • What are the CMYK values for true black?

    For true black use: C:60 M:40 Y:40 K:100

  • How can I tell the dpi of my artwork?

    DPI stands for "dots per inch" and represents the resolution of your artwork. Although DPI is a more commonly used term, when it comes to your artwork’s resolution PPI or Pixels Per Inch is most im...

  • How do you tell the dimensions within a PDF?

    Mac OS Preview (7.0): File > Open Tools > Show Inspector (if hidden) Click the Crop tab in the Inspector Tools > Rectangular Selection Under Crop in the Inspector will be the ...

  • Why are some RGB colors difficult to match?

    RGB is additive and made up of light, where the more colors you combine the brighter and closer it gets to white. The less colors you combine the closer it gets to black. This explains why it&rsquo...

  • Will you accept artwork with RGB colors?

    Yes, we will accept your artwork in RGB and convert it to the closest CMYK equivalents. If you let us know your desired CMYK values when ordering it will make it easier for us to print your desired...

  • What is your minimum font size?

    It depends on the font style, font color and background color. Generally, at least a 6 pt. font is required. In certain cases, we've been able to print 4 pt. fonts at an acceptable quality level. ...

  • Do you offer hexagonal sticker templates?

    Yes, we offer optional hexagonal sticker templates in 4 different sizes. Currently, 2" x 1.73" seems to be the most popular. Our 2" x 1.73" template conforms to the sticker constructor spec. To ...

  • How do you add a border in Photoshop?

    Preparing your artwork with a border and/or cut line will help ensure that your sticker will be cut exactly as you intended. The process is slightly different depending on your file format so we pr...

  • Why was my item sent back to proofing?

    Our production team may send a transfer sticker design back to proofing if we run into problems during cutting or weeding. We try to be as flexible as possible, but some complicated transfer sticke...

  • Can you increase the resolution of my file?

    For best print quality, we recommend uploading vector artwork or high resolution images at 300 dpi or better. If your image is at a lower resolution (i.e. 72 dpi), it will not help to "scale up" th...

  • Can you create a template for my product?

    You can upload your artwork without a template. We also offer more than 100 templates in various formats if you need it. Although we can make custom stickers in any size to fit your product, we are...

  • If I send in a physical sticker/picture can you match it?

    No, we cannot reproduce a design based on an existing product. We would not be able to match the existing colors without a digital file. We also do not allow customers to send in physical stickers ...

  • How do I cancel a proof?

    If you have more than one unapproved proof, you can cancel it without canceling your entire order. To cancel a proof, view it and click the cancel link. Once all proofs are approved it is not pos...

  • How can I order a full bleed sticker?

    Specify you want full bleed printing when uploading artwork and we'll make sure your design is printed to the edge of the sticker if possible — without a white border. It's not necessary to set ...

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