Artwork

  • What file formats do you accept?

    We accept all artwork formats. Send us your artwork in any file format and, if necessary, we will fix your artwork for free and provide an online proof showing any changes we made. You can request ...

  • How do I indicate a cut line in my artwork?

    We'll automatically create a cut line for you and show how we intend to cut your custom stickers by providing an online proof. You can request changes to your proof until it looks exactly how yo...

  • Can I request a change after I approve my proof?

    No, changes cannot be made after proof approval. Review your proof carefully before approving it. Once it's approved we automatically add your order to our production queue and aim to ship it as fa...

  • Why did the size of my sticker change during proofing?

    Our artists always make sure to maintain the original proportions of your artwork. However, some changes to the dimensions may be necessary during the proofing process to ensure that the proportion...

  • What if my artwork is low quality?

    We will fix your artwork for free and show you a proof before we make your order. You can request changes to your proof and we will make them for free until you're happy. We aim to prepare your pr...

  • How do I increase the resolution of my artwork?

    For best print quality, we recommend uploading vector artwork or high resolution images at 300 ppi or better. There are different ways to export or generate your artwork at maximum quality: Set u...

  • Can you print Pantone colors?

    We convert Pantone colors to their CMYK equivalent values for printing. If you'd like to specify your own CMYK values, please include that in your artwork instructions when ordering.

  • Why am I unable to upload artwork?

    If you're having trouble uploading artwork, simply click the link to "skip this step and send artwork later" below the artwork upload form. You'll be able to proceed through checkout and email us y...

  • Are templates available?

    Yes, we offer templates for all of our products in PDF, EPS and PSD formats. Additionally, we offer hexagonal templates. Just select our die cut stickers for hexagon shaped artwork during checkou...

  • Can you resize my artwork for me?

    We accept all artwork formats, but the ability to scale up artwork depends whether it is vector or raster format (artwork can always be scaled down regardless of format). Vector artwork is infi...

  • What kind of changes can I request to my proof?

    Sticker Mule allows you to request unlimited changes to your artwork and digital proof for free before you approve your proof. Although we cannot design your artwork from scratch, we can make chang...

  • Can you print neon colors?

    No, we're not able to print neon colors.

  • Where are the die cut & kiss cut templates?

    Die cut and kiss cut stickers do not have templates as the shapes are completely custom. To ensure that your stickers look how you desire, we prepare free proofs with every order that show how we i...

  • How can I find the PPI of my artwork?

    PPI stands for "pixels per inch" and represents the resolution of your artwork. Although DPI is a more commonly used term, when it comes to your artwork’s resolution PPI or Pixels Per Inch is most ...

  • How do I setup my artwork for full bleed printing?

    Specify you want full bleed printing when uploading artwork and we'll make sure your design is printed to the edge of the sticker, if possible — without a white border. It's not necessary to set...

  • How do I upload multiple images when ordering?

    Generally, we require 1 line item per design. To upload multiple images you would add a line item for each image. However, if you are ordering sticker sheets then you can upload multiple files at...

  • How long do I have to approve my proof?

    Your delivery date is dependent on your proof being approved within 24 hours of when we send it. If you approve your proof after 24 hours then your delivery date will move forward the corresponding...

  • Can you print RGB colors?

    No, we can only print CMYK colors and most Pantone colors. It's on our roadmap to add support for RGB colors, but we do not know when this will be possible. When artwork is submitted in RGB, the c...

  • How do I order stickers without a white border?

    If you leave instructions for us to print "full bleed" when uploading artwork then we will prepare an online proof without the border if possible. Additionally, you can always request changes to a ...

  • Is it possible to update artwork I just submitted?

    Yes, you can update artwork by either emailing us the changes you want or, when you receive your first proof, you can select "request changes" to provide us with new instructions and also new artwo...

  • Is there a minimum thickness for a white border around my stickers?

    The minimum it can be is 1/16" (0.0625") and the default thickness is 1/8" (0.125"). Also, the border is not required so if you prefer full bleed printing that's doable too. Let us know your prefer...

  • Can you add text to my artwork?

    Yes, we can text to your design. Let us know what you want in your artwork instructions and, ideally, specify your desired font, size and color.

  • How do you tell the dimensions within a PDF?

    Mac OS Preview (7.0): File > Open Tools > Show Inspector (if hidden) Click the Crop tab in the Inspector Tools > Rectangular Selection Under Crop in the Inspector will be the ...

  • Why are some RGB colors difficult to match?

    RGB is additive and made up of light, where the more colors you combine the brighter and closer it gets to white. The less colors you combine the closer it gets to black. This explains why it&rsquo...

  • What is your minimum font size?

    It depends on the font style, font color and background color. Generally, at least a 6 pt. font is required. In certain cases, we've been able to print 4 pt. fonts at an acceptable quality level. ...

  • How do you add a border in Photoshop?

    Preparing your artwork with a border and/or cut line will help ensure that your sticker will be cut exactly as you intended. The process is slightly different depending on your file format so we pr...

  • Why was my item sent back to proofing?

    Although rare, our production team may send a transfer sticker design back to proofing if we run into problems during cutting or weeding. We try to be as flexible as possible, but some complicated ...

  • If I send in a physical sticker/picture can you match it?

    No, we cannot reproduce a design based on an existing product. We would not be able to match the existing colors without a digital file. We also do not allow customers to send in physical stickers ...

  • How do I cancel a proof?

    If you have more than one unapproved proof, you can cancel it without canceling your entire order. To cancel a proof, view it and click the cancel link. Once all proofs are approved it is not pos...

  • Do I need to outline my fonts?

    If your artwork is in vector format, it's important to outline your fonts. Here's how:

  • Raster vs. Vector

    Raster images are made up of a bunch of tiny pixels, while vector images are made from mathematical paths. When it comes to printing, we recommend using vector artwork whenever possible. Ras...

  • Can I reuse my artwork on a new order?

    Yes, artwork repurposing makes it easy to use previous designs on new orders. After choosing a product, size and quantity, you can choose to upload new artwork or select a past design. More flexi...

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