21 Asana tips and tricks for teams 

![StickerMule Tips Tricks Asana-01](https://storage.googleapis.com/sm-content/blog/45a09160a0c424bc7cec0e1640e3eafce842d5e3)

Our [guide to Asana](https://www.stickermule.com/blog/the-remote-team-guide-to-asana) was well received so we decided to share additional tips and tricks for using Asana at Sticker Mule. Much like our guide, this document was initially written to help our team use Asana better, but we thought other teams might find it handy too. The 21 tips and tricks listed below cover all of the Asana features we want our team to understand.

### 1. Task naming conventions
1. Start task names with verbs (i.e. Consider, Send, Fix, Add, Design, Implement, Order)
2. Use sentence case. It's Easier To Read.
3. Be concise ([example task names](http://cl.ly/0M3u0y1n1w31)).

### 2. How to write a good task description
1. Use headings to give structure to a task description (CMD + B for bold)
2. Include screenshots & screencasts when possible using [CloudApp](https://www.getcloudapp.com/)
3. Be concise and comprehensive. Needless words waste an assignee's time but so does making them ask for clarification.

### 3. Turn off email
To speed up adoption we encourage everyone to turn off email notifications to get used to relying on the Asana inbox. Go to Inbox and select [Email Notifications](http://cl.ly/1D372F0U173y) to make this change.

### 4. Assign tasks during onboarding
We assign everyone tasks as part of their onboarding so they start using the platform immediately. Example onboarding tasks we'll assign include "Place a free order using store credit", "Review and sign company handbook", and "Turn off email notifications in Asana".

### 5. Use today, upcoming and later
Asana let's you organize your personal task list by putting tasks in Today (Tab+Y), Upcoming (Tab+U) or Later (Tab+L). Generally, we put current tasks in "Today" even if they're not to be done today and use "Upcoming" to track pending tasks. "Later" tracks tasks we might do.

### 6. Projects aren't required
It's helpful to organize work using projects but don't agonize trying to find the correct project for every task. The important thing is to create tasks, assign them to the proper person and notify the relevant people using the [followers feature](http://cl.ly/163j0D3T0z2x).

### 7. Task can belong to multiple projects
Most team members only care about a limited set of projects. To better coordinate, we sometimes place tasks in multiple projects so that relevant people can quickly view them. For example, a task could be in the "CS ideas" and "Checkout" project if it's both a benefit to our CS team and related to our checkout.

### 8. Use Tab+Q
We encourage everyone to create tasks using the "Tab + Q" keyboard shortcut. It speeds up task creation and helps you quickly put all of your tasks in Asana.

### 9. Encourage task creation via other channels
We encourage each other to create Asana tasks when they're identified via another channel (i.e. in person, Slack, etc.). Usually, this is as simple as saying "Can you make a task in Asana and assign it to (me, yourself, another person)?" It's important to push new team members to create tasks so that using Asana becomes habit forming quickly.

### 10. Copy & paste templates
Asana's templates feature is imperfect so we maintain our templates in a Google Doc. Often we'll post templates to a project description for quick access. For example, our "Onboarding and training" project includes a template of common onboarding tasks. A team members can copy & paste this list of tasks to create subtasks that need to be completed to onboard a new hire.

### 11. Create recurring tasks
Most businesses have lots of tasks that repeat a few times each year. It's helpful to create recurring tasks for these situations so you don't need to remember to do things. Examples might include "Prepare quarterly financials", "Send holiday gifts", "Test fire extinguishers", and etc. Recurring tasks are most useful when tasks repeat infrequently.

### 12. Try the mobile app
The Asana mobile app is especially helpful for people that are often away from their desks. For example, our supervisors and maintenance staff use it regularly.

### 13. Use due dates + later
You can give tasks that need to be done in the distant future a due date and move them to "Later" (Tab+L) to clean up your task list. When the task becomes due it will automatically reappear in your "Today" list and you'll be notified in your inbox.

### 14. Attach Google Docs
You can attach Google Doc's to tasks to make it easier to find them in the future. Attachment names are searchable and show up under the "Files" view for each project. For this reason, it's preferable to attach a doc rather than simply copy+paste the URL.

### 15. Configure saved views
Asana has a powerful search feature that you can use to build your own set of custom saved views. It's worth taking some time to set up views that make Asana easier to use for you.

### 16. Save bookmarks to Asana
If you visit a webpage on mobile that triggers an idea for you to create a task and you have the Asana mobile app installed, you can quickly send a URL to Asana using the "Share" feature in iOS.

### 17. Integrate with GitHub
[Connect Asana to GitHub](https://asana.com/apps/github) and you'll be able to reference task URLs in commit descriptions to automatically post commits to tasks.

### 18. Forward task-related emails into Asana
Forward a task-related email to [x@mail.asana.com](mailto:x@mail.asana.com) and Asana will automatically create a task assigned to you that includes the email in the task description. Once created you can collaborate with others on the task or re-assign it. We often forward invoices into Asana and re-assign to the appropriate person to be paid.

### 19. Use the vacation indicator
Asana let's you notify co-workers when you're on vacation. Set your vacation indicator to "away" and anyone assigning a task to you will see that you're on vacation. To set your vacation indicator go to "My profile settings."

### 20. Merge duplicate tasks
To keep Asana clean it's helpful to merge similar tasks when they're identified. Fortunately, Asana creates a helpful [merge feature](http://cl.ly/372o1J0N0y3T) that makes this easy.

### 21. Use @mentions
Most team members quickly grasp that you can @mention people, but Asana also let's you @mention projects and tasks to link them in task descriptions or comments. Type @ and the first few letters of the object you want to reference and Asana will automatically help you create a link.

## Concluding thoughts

Our remote team works extraordinarily well together not just because we share the same tools, but because we share a similar perspective on work. We all tend to be [humble, independent, logical, thoughtful and autodidactic](https://www.stickermule.com/blog/characteristics-we-look-for-in-team-members). If you share these characteristics too, [we're hiring](https://www.stickermule.com/careers).


21 tips and tricks cover all of the Asana features a team needs to understand.

Prerequisites for rapid growth 

![Illustration of growing plants](https://cl.ly/2V3z1C1Z2k0f/prereq_blog.jpg)

To date, we’ve been fortunate to grow by focusing on our passion for manufacturing, design, software development and customer experience. This attitude let us grow for 5 years without a single person in marketing. Last year we started building a marketing team and noticed our growth curve bend.

> Our team is still small and, while there are obvious benefits to staying that way, there’s also long term risk associating with ignoring opportunities to grow faster.

Our team is still small and, while there are obvious benefits to staying that way, there’s also long term risk associated with ignoring opportunities to grow faster. Without outside investors forcing growth on us, we’ve been able to create an environment where talented people seem to enjoy working (our [eNPS](http://community.netigate.net/employee-net-promoter-score-how-engaged-are-your-employees-11861.html) is [90](http://cl.ly/2U2q3f3Q1J23)!). If we accelerate growth, it’s important that we don’t diminish the environment & culture that enables us to do great work.

Given our hesitation to make changes that could negatively impact our culture, we identified a few areas where we need to improve to grow faster. As we start 2016, to grow faster, we need to:


### Prioritize effectively organization-wide
Our future is determined by the projects we pursue. Time spent doing less valuable activities is not spent doing more valuable ones. The better we get at prioritization the faster we will grow.

### Minimize average time to go live
We spend resources upon starting a project and don’t get a return until we go live. It’s wasteful for good ideas to sit idle and worse to invest time in a project that get’s shelved or stalled.

### Learn to scale job responsibilities
New responsibilities accumulate quickly in fast growing organizations. We need to be flexible when it’s necessary to adopt new responsibilities or adapt to a new role.

### Identify, recruit and fill key positions
We can’t do anything without the right people. So our potential is constrained unless we identify significant roles and fill them with the best people.

### Develop an effective hiring processes
To hire at scale we need exceptional recruiting, hiring and onboarding processes and a commitment to caring about the success of new people. Productivity and morale deteriorate when companies hire without a plan.

### Raise standards
We must be committed to mastering new skills while continuing to improve where we already excel. People learn from each other and a deterioration in standards can quickly spread as we grow.

## Concluding thoughts
While these principles are particularly relevant to our current situation I suspect they’ll continue to matter indefinitely. Prioritization and execution speed are easily the two biggest determinants of long run growth.

Beyond that, it comes down to filling the right positions with the best people, enabling them to succeed and encouraging everyone to stay flexible so that the organization can quickly adapt to change. Finally, a commitment to constantly raising standards is perhaps the best safeguard to the decay the most organizations experience as they age.

If you agree with these principles and are seeking an organization where talented people enjoy working, [we are hiring](https://www.stickermule.com/careers?ref=blog).

We've identified a few areas where Sticker Mule (and other companies) need to change or improve in order to grow faster. 

Announcing custom sticker ideas 

Since the early days of Sticker Mule, we have always been surprised by the creative designs, uses and applications from our customers. Today, we're announcing an effort to capture and display those ideas: [custom sticker ideas](https://www.stickermule.com/uses).

## Why we're excited
From handmade goods to school fundraisers to weddings to building a great company culture, there are endless ways to use custom stickers, magnets, buttons and more.

[![Custom die cut sticker business cards](https://cl.ly/2V2D0p2G0s2V/chop-shop-barber-business-card-stickers-main.jpg "Not so standard business cards")](https://www.stickermule.com/uses)

Over the years we've posted and reposted many customer ideas and photos on [Twitter](http://www.twitter.com/stickermule/) and [Instagram](https://www.instagram.com/stickermule/). However, these images and ideas are lost to the noise on social channels.

So we've collected 100+ of the most popular ways to use custom stickers, magnets, buttons and more to inspire you to make your own custom printed products.

[Check out the ideas here](https://www.stickermule.com/uses).

## Share your idea
We also want to provide an opportunity for the best ideas to come forward and inspire others.

We've published stories on our blog that explore how customers in different industries are using their [stickers to market a business](https://www.stickermule.com/uses), [label products](https://www.stickermule.com/uses), [drive traffic to a site](https://www.stickermule.com/uses), or [raise money for a Kickstarter project](https://www.stickermule.com/uses). In the coming months, we'll be featuring more stories from customers.

[![Texas Beard Co Story](https://cl.ly/0F2S0g3s0K1n/BeardOil4x.jpg "Growing beards and a brand with Texas Beard Co.")](https://www.stickermule.com/uses)

So if you've used your Sticker Mule products in a unique way, let us know and we'll share them with the community. 

Take a look at [the 100+ ideas featured here](https://www.stickermule.com/uses) and then [share your own idea](https://stickermule.canny.io/products) with us.

[![](https://cl.ly/3I06350X0z31/ideas-blog-gallery.png)](https://www.stickermule.com/uses)

<ButtonCta text="Share your idea with us" href="https://www.stickermule.com/support/contact?ref=blog" />


See 100+ ways to use custom stickers, magnets, buttons and more.

Introducing automatic discounts 

Sticker Mule aims to be the fastest and easiest way to buy custom stickers. That's why we're announcing a new feature that we quietly released six months ago: [automatic discounts](https://www.stickermule.com/automatic-discounts).

It's common to not know your exact sticker size when ordering. Automatic discounts saves you time and money by automatically determining your correct size during proofing.

Now you can quickly choose an approximate size, upload artwork and always get the right price based on your exact size.

<WistiaVideo videoKey="automatic_discounts" />


### Save money
Since launching automatic discounts, more than 80% of [die cut sticker](https://www.stickermule.com/products/die-cut-stickers) customers have saved on their orders. Often the difference is minor, but sometimes it's substantial.

For example, you might order a 3" x 3" sticker that is really 3" x 2.3". We automatically identify the difference and lower your price. Since we don't charge you until proof approval, the price you pay is based on the final size identified during proofing.

### Save time
Don't waste time determining your exact size. Order the closest size you can guess and we'll figure it out. This is especially helpful when ordering large stickers like [floor](https://www.stickermule.com/products/floor-graphics) and [wall graphics](https://www.stickermule.com/products/wall-graphics) where you might have a desired width but not the height of your design.

You can simply order the largest square your design fits within and we'll determine both dimensions. For example, if you want a 48" wide wall graphic, you can order 48" x 48" and we'll determine the correct height and update your price. This works well to help you order smaller stickers faster too.

### Try automatic discounts
Don't waste time figuring out your exact size ever again. [Automatic discounts](https://www.stickermule.com/automatic-discounts) is a Sticker Mule exclusive that we're incredibly excited about. 

Try it by [ordering an approximate size](https://www.stickermule.com/custom-stickers) and let us know what you think.

Automatic discounts saves you time and money by automatically determining your correct size during proofing. 

Dribbble global meetup sponsor 

With hundreds of meetups happening around the world in 2016, Dribbble's online community of designers is fast becoming one of the best offline communities for designers too. [Dribbble](https://dribbble.com/) is a place to show and tell, promote, discover, and explore design. It's a community that [Sticker Mule](https://www.stickermule.com) has been a part of for years.

Sticker Mule and Dribbble both started in 2010. We've had a great relationship with the team, located in Salem, MA, from the start. Dribbble has become more than just a social network to us—it's become our favorite community to engage with and be a part of. Here's what Dave, our lead designer, said,

> Dribbble is the single most important social network for anyone that cares about design. It’s done more to help us build our team and brand than Facebook, Twitter and Instagram combined.

## 2016 Global meetup sponsor

This year we decided to make our "relationship" with Dribbble official by sponsoring [hundreds of meetups](https://dribbble.com/meetups) in cities like Toronto, New Delhi, Los Angeles, London, Mexico City and more.

As an official partner along with [InVision](https://www.invisionapp.com), we're sending meetup kits to cities around the world. The kits include branded Sticker Mule and Dribbble stickers (including our newest product [transfer stickers](https://www.stickermule.com/products/transfer-stickers)), sample stickers, and [Sticker Mule gift cards](https://www.stickermule.com/products/gift-cards).

## Kicking it off

Last month, [we kicked off the partnership](https://dribbble.com/stories/2016/01/26/global-meetup-sponsor-sticker-mule) with what became a Legendary Playoff shot ["Free Custom Stickers for Everyone"](https://dribbble.com/shots/2483034-Free-Custom-Stickers-For-Everyone). The shot was viewed more than 14,000 times, rebounded over 600 and received a record breaking 1,553 likes. Although the deal has ended, we have much more in store for the design and Dribbble community.

## What's next

In addition to sponsoring global meetups, we plan to continue the monthly playoffs we began mid-2015. With a theme and unique prizes for winners, each playoff presents a unique opportunity for Dribbblers to see their design in real life as a sticker or a [button](https://www.stickermule.com/custom-buttons).

[Visit us on Dribbble](https://dribbble.com/stickermule) to see past playoffs, upcoming deals, and new shots!


Estamos a patrocinar as meetups Dribble em todo o mundo com kits de meetup, autocolantes e muito mais.

The Sticker Mule guide to Asana 

![The Sticker Mule Guide to Asana](https://s3.amazonaws.com/assets.stickermule.com/blog/2016-02-12-the-remote-team-guide-to-asana/sticker-mule-guide-to-asana.png "The Sticker Mule Guide to Asana")

[Asana](https://asana.com/) is Sticker Mule's task management platform. We use it to create, track, assign, discuss and complete every task that isn't managed by a specialized system. Asana is flexible and feature rich which makes it intimidating at first. There's no definite way to use Asana correctly. To get full value requires upfront effort and a willingness to agree on conventions to standardize use.

We wrote this guide to explain how we use Asana at Sticker Mule. We designed it as a reference for our team and have published it for other teams that may find it useful.

##How we organize tasks in Asana
Asana encourages you to create teams of people that manage projects comprised of tasks and subtasks. We generally do not use it in this manner because most of our projects are small. It doesn't make sense for us to create hundreds of projects so we redefined Asana's conventions to categorize our work.

> It doesn't make sense for us to create hundreds of projects so we redefined Asana's conventions to categorize our work.

We use teams to create top level categories and projects to create subcategories. A task within a project (i.e. subcategory) can be a discrete task or a project that's organized using subtasks. Occasionally, we use Asana projects to track actual projects too. Our top level categories, which are setup as teams, are:

### Product design
The product design team categorizes improvements to our product (i.e. web site & related apps) by placing them in categories (via projects) for each functional area (i.e. cart, checkout, reorders, reviews, etc.). 

Periodically, we prioritize tasks within each functional area (i.e. project) using section headings to sort tasks by priority. When we start work on a particular area, we can quickly scan a list of related improvements sorted by priority. For example, if a developer is working on the cart, they may look at the cart project to quickly grab a few extra tasks to complete.

### Development
The development team categorizes development work by creating projects to track: defects, rough edges, high priority tasks and our roadmap. The roadmap provides a high level overview of the main improvements we intend to make. 

We also stay focused by using a "rough edges" project to categorize non-critical improvements that won't be noticeable by most users. Most "rough edges" are rather easy fixes and our team will tackle a few in between pursuing more substantial projects. 

Finally, we will sometimes create projects to track actual projects our dev team is pursuing if they are substantial in size.

### Operations
The operations team organizes work that's related to operational improvements. Since most operations projects are substantial, we use Asana projects within this team to track actual projects. The projects are roughly sorted by priority from top to bottom so anyone can monitor them. 

Additionally, we have a catch all project called "Ops ideas" that tracks ideas that may lead to operational improvements. Anyone is free to post an idea to the "Ops ideas" project. If a task within that project is green-lit, and seems substantial, we may convert it to an actual project.

### Marketing
The marketing team includes projects that categorize work by functional area (i.e. email, advertising, content, conversion, launches, etc.). Within each project we use section headings to sort tasks by priority. Additionally, we have a "Marketing ideas" that tracks tasks which don't fit into an existing category. 

Ideally, one person would own each area, but our team is still small so most people oversee a few areas.

### Customer Service
The customer service team includes a "CS ideas" project that tracks tasks that lead to customer service improvements, a "FAQs" project that tracks FAQs we need to create or revise and a "Rush" project that tracks orders which must ship early. 

Anything posted to the "CS ideas" project is intended to have 2 specific results: improve customer service efficiency or reduce the need for customers to request help.

### Human Resources
The human resources team includes a "Positions" project that tracks all open & potential positions. We use subtasks within each position to track additional tasks that need to be performed to fill the position (i.e. post ads, create job description, etc). 

We also have an "Onboarding & Training" project where we create tasks to represent each new hire and subtasks that reflect the onboarding and training tasks for that person.

## Asana tips & tricks

### Task naming conventions
1. Start task names with verbs (i.e. Consider, Send, Fix, Add, Design, Implement, Order)
2. Use sentence case. It's Easier To Read.
3. Be concise.

#### Example task names:
1. Consider using Google Tag Manager
2. Redesign invoice PDF
3. Design custom labels early access landing page
4. Implement custom labels early access landing page
5. Fix issue with address validator presenting identical addresses
6. Send email announcing custom labels
7. Order new chairs for the office.

### How to write a good task description
1. Use headings to give structure to a task description (CMD + B to bold)
2. Include screenshots & screencasts whenever possible using [Cloudapp](https://www.getcloudapp.com/)
3. Be concise and comprehensive. Needless words waste an assignee's time but so does making them ask for clarification.

### Turn off email
To speed up Asana adoption we encourage everyone to turn off email notifications to get used to relying on the Asana inbox.

### Assign tasks during onboarding
We give everyone Asana tasks as part of their onboarding so they start using the platform immediately. Example onboarding tasks we'll assign include "Place a free order using store credit", "Review and sign company handbook", and "Turn off email notifications in Asana".

> We give everyone Asana tasks as part of their onboarding so they start using the platform immediately.

### Use today, upcoming and later
Asana let's you organize your personal task list by putting tasks in either today (Tab+Y), upcoming (Tab+U) or later (Tab+L). Generally, we put current tasks in "today" even if they're not to be done today and use "upcoming" to track pending tasks. "Later" tracks tasks we might do.

### Projects aren't required
It's helpful to categorize work using projects but don't agonize trying to find the correct project for every task. The important thing is to create tasks, assign them to the proper person and notify the relevant people using the followers feature.

### Tasks can belong to multiple projects
We often put tasks in multiple projects. Most team members only care about a limited set of projects (i.e. task categories). To better coordinate, we sometimes categorize task in multiple projects so that relevant people can quickly view them. For example, a task could be in the "CS ideas" and "Checkout" project if it's both a benefit to our CS team and related to our checkout.

### Use Tab+Q
We encourage everyone to create tasks using the "Tab + Q" keyboard shortcut. It speeds up the task creation and helps you quickly put all of your tasks in Asana.

### Encourage task creation via other channels
We encourage each other to create tasks Asana when they're identified via another channel (i.e. in person or Slack). Usually, this is as simple as saying "Can you make a task in Asana and assign it to (me, yourself, another person)". This is especially important with new team members so that using Asana becomes habit forming quickly.

### Copy & paste templates
Asana's [templates feature](https://asana.com/guide/team/advanced/save-time-in-asana) is imperfect so we maintain our templates in a Google Doc. Often we'll post templates to a project description for quick access. For example, our "Onboarding and training" project includes a template of common onboarding tasks. A team members can copy & paste this list of tasks to create subtasks that need to be completed to onboard a new hire.

Hopefully Asana builds a real templating engine to make it easy to manage lists of re-usable tasks that can be added as subtasks to existing tasks or as tasks to projects.

> It's common for new team members to embrace Asana reluctantly only to become emphatic proponents within a few weeks.

## Concluding remarks
Since Asana is more complex than other task management platforms, it's common for new team members to embrace it reluctantly only to become emphatic proponents within a few weeks. Without Asana, and our conventions for using it, we wouldn't be able to gracefully coordinate and grow a remote team. 

While Asana is a big help, it can just as easily become a big mess without care to keep it well organized. As we continue to grow and launch new products (like [custom magnets](https://www.stickermule.com/products/custom-magnets)), our documentation and conventions will continue evolving. 

Our team works extraordinarily well together not just because we share the same tools, but because we share a similar perspective on work. We all tend to be [humble, independent, logical, thoughtful and autodidactic](https://www.stickermule.com/blog/characteristics-we-look-for-in-team-members). 

If you have these characteristics too, [we're hiring](https://www.stickermule.com/careers?ref=blog).


Embora não haja uma forma definitiva de usar a Asana corretamente, a Sticker Mule mostra como organiza e desenvolve a sua equipa remota através da plataforma.

Sticker Mule goes to Italy

Today we officially launched [Sticker Mule Italy](https://www.stickermule.com/it) so it seemed fitting to explain how we got here. 5 years ago when we started Sticker Mule our vision didn’t reach beyond the United States. International business is complicated and we were a small startup. We thought it best to focus on growing at home and set out telling everyone we could about Sticker Mule. 

Our background made us inclined to engage with designers and developers so we tried our best to befriend these communities. It didn't take long to realize that that the Internet is international and many of the best developers and designers live outside the United States. 

To properly engage these communities we needed to ship internationally at a minimum. So, early on, we contacted UPS to get rates, added international ship methods to our web site and naively thought we were done. Shortly thereafter, the complaints came in: "my order is stuck in customs" "my order is late" "I got hit with an unexpected $80 charge to clear customs." It turns out selling internationally isn't as simple as adding international ship methods to your web site. 

We eventually developed our roadmap on [how to become an international ecommerce business](https://www.stickermule.com/blog/building-international-ecommerce-company). This guided our progress as we quietly made numerous improvements to help our international customers including:

1. Shipping worldwide quickly and with tracking. 
2. Ensuring orders clear customs without problems.
3. Eliminating import duties (we pay them for you).
4. Reducing shipping costs worldwide.
5. Introducing free shipping to Western Europe.
6. Supporting the metric system.
7. Supporting the Euro.

Along the way, our team grew to become international as well. More than 50% of our core team lives outside the United States. [David North](https://twitter.com/davidnorth) has been with us since our inception and lives in England. 

[Brian Quinn](https://twitter.com/bdq) works out of Ireland. [Lucas Húngaro](https://twitter.com/lucashungaro) is in Brazil. And, [Andrea Giannangelo](https://twitter.com/Facens) & [Stefano Di Luca](https://twitter.com/pennadl) are in Italy. Already, we've seen tremendous growth internationally, year over year we grow faster abroad than in our home country and that will accelerate as we execute our roadmap. 

If it seems as though we stumbled into becoming international that's because we did. We didn’t plan to have an international team or sell internationally. Our sole intention was to build an amazing customer experience and it turns out expanding beyond the U.S. and hiring the best people in the world were necessary to pursue that goal. 

Admittedly, we even stumbled into starting our international expansion in Italy. One night, I came across the [Unixstickers](https://www.stickermule.com/unixstickers) website and started a live chat session with Stefano Di Luca who happened to be Italian. You don’t have to chat for long with Stefano to realize you would love to work with him so we kept in touch. 

Eventually he introduced us to his partner Andrea Giannangelo who also left an amazing impression on us. We immediately knew we wanted Andrea & Stefano on our team and I’d like to think they knew right away they’d enjoy working with us. A few months later Sticker Mule Italy was born. We haven’t decided what country we’re headed to next, but if you’re interested in being a part of our journey [we’re hiring](https://www.stickermule.com/careers "Sticker Mule careers"). :-)

We recently launched an Italian version of our website. Here's a brief overview of how we stumbled into the Italian market. 

On phone support 

We discontinued phone support recently. Our rationale is explained below:

### Phone support is difficult to scale.
You can't easily put a new person on the phone since you have limited control over the difficulty of calls they take. By contrast, you can let newer support agents respond to easy emails until they are comfortable handling more difficult ones.

### Phone support is difficult to monitor.
It's time consuming to listen to calls, but scanning emails is quick and efficient. It takes me an hour per day to read all of our customer service communication, but it's incredibly useful. Our core team reads the majority of our emails as a source of ideas and to keep a pulse on how we're performing.

### Phone support increases head count.
Phone support is more human capital intensive than email support. It's difficult to maintain the quality of your organization when head count grows quickly. Erring on the side of needing fewer people makes it easier for us to ensure all of our people are top notch.

### Phone support is difficult to automate.
Email support can be automated by developing faqs, macros, videos and efficient routing systems. It's not possible to automate phone support to the same extent.

### Phone support is not concise.
We aim to be clear, concise and comprehensive in how we respond to your questions. Often that means taking a moment to research an answer and review our response with coworkers before replying. It's not possible to handle a difficult phone inquiry in this manner without putting you on hold or calling you back later.

### Phone support is not documented.
Special arrangements made on the phone must be documented by an agent who could record them inaccurately. By contrast, all email inquiries are associated to your account and can be viewed by our entire team so that we are all familiar with your needs.

### Final thoughts...
Since implementing this change, we have been diligently reviewing every customer interaction, documenting problems and developing solutions to prevent common problems from recurring. Most support inquiries exist because we failed in some regard. Either our process had a hiccup or our ordering experience was confusing. Already we have fixed dozens of small problems and more improvements are coming soon.

### One small, related bonus...
We removed the phone number field from checkout for all US customers. Filling out forms isn't fun, but we hope cutting one needless field makes checkout a bit more pleasant.

Contemplating a similar decision? You may want to read [Wistia's](http://wistia.com/blog/scaling-support-why-we-removed-our-phone-number-from-our-website/) blog posts on this topic.


We discontinued phone support recently and explain why in this blog post. 

Shipping custom stickers worldwide 

Effective today, we're shipping [custom stickers](https://www.stickermule.com/custom-stickers) worldwide via USPS.  If you're an international customer, just enter your address during checkout and we'll provide you with an option to use USPS as your shipping provider.

Happy we finally added support for international shipments? Thoughts on how we can better handle international orders? Leave a comment or tweet [@stickermule](http://twitter.com/stickermule).  As always, your feedback is appreciated. ;-) 


We just updated the site and we're happily supporting customers worldwide.  All international orders for custom stickers ship via USPS. 

How to print high quality custom stickers 

There's no reason why every custom sticker can't be awesome. The cost difference between printing the best possible sticker versus something average is minimal. That's why we only use the highest quality material and printing methods.

Here's a quick overview of what Sticker Mule means by "high quality" stickers:

## High resolution printing

We print stickers at 1440 dpi. That means we can easily match every color and print even the most complex designs. Even highly detailed images always come out awesome. You can even send us your low-res artwork as is and we will redraw it from scratch to ensure optimal print quality. 

## Extra thick vinyl

We called a list of material vendors, including some large paper companies, and asked them a simple question: what's the best quality vinyl material we could use for custom stickers? Inevitably, we decided on an extra thick 6 mil vinyl. It provides a great look and feel and lays down nice. Combined with a sturdy paper backing and protective laminate, our stickers are made from the best materials you'll find. 

![Extra thick vinyl for high quality stickers](https://storage.googleapis.com/sm-content/blog/ad7d83a5d111a26cf6c3ef44763b6453ef7ebe85)

## Sturdy paper backing

We use a sturdy paper backing to boost the overall strength of the stickers so that they keep their quality when stored in your backpack or pocket. It also helps make them easier to peel whether your sticker is [die cut](https://www.stickermule.com/products/die-cut-stickers), [kiss cut](https://www.stickermule.com/products/kiss-cut-stickers) or another [style of sticker](https://www.stickermule.com/custom-stickers).

![Sturdy paper backing for high quality vinyl stickers](https://storage.googleapis.com/sm-content/blog/ef24eac7748df0cd34bf49380bdf38076789c820)

## Strong adhesive

We know that a sticker is only as good as its adhesive. Like the vinyl we use, we set out to find the best quality adhesive. All of our stickers have a very strong adhesive that still keeps the surface intact if it needs to be removed. 

We use a permanent adhesive for [die cut stickers](https://www.stickermule.com/products/die-cut-stickers) and [transfer stickers](https://www.stickermule.com/products/transfer-stickers). While [bumper stickers](https://www.stickermule.com/products/bumper-stickers) and [wall graphics](https://www.stickermule.com/products/wall-graphics) use a special removable adhesive. 

## Weatherproof

We make our stickers to withstand exposure to wind, rain and sunlight. In addition to premium vinyl, the stickers are coated with a high quality protective UV laminate that makes them super durable and resistant to fading, scratching, tearing, and water. Our stickers are fade resistant for 3 to 5 years, even in the toughest conditions. They can also be safely run through a dishwasher repeatedly. 

<WistiaVideo videoId="si3kckqeps" />

## Final thoughts...

Our philosophy is simple: only sell products that we are ridiculously proud of making. The steps above are how we know with certainty that we always turn out the highest quality stickers possible.

<ButtonCta text="Try the best stickers for $1" href="https://www.stickermule.com/samples?ref=blog" />

We only use the highest quality material and printing methods. Here's why. 

Blog