FAQs
When connecting a corporate account to Stripe, you may be asked to provide personal information for an individual associated with the business. Stripe uses this information to verify who owns or controls the business and meet identity verification requirements. Stripe may request information such as: Personal home address Date of birth Last 4 digits of a Social Security number This information should belong to an appropriate company representative, such as an owner, executive with significant responsibility, or other authorized representative. The information is provided directly to Stripe as part of its verification process. Sticker Mule does not collect or have access to the personal banking or identity information you provide to Stripe. For more information, see Stripe's documentation on required verification information and U.S. beneficial ownership requirements.
Customers can still place orders through your Sticker Mule Store and your earnings will continue to accumulate, but payouts will be paused until you complete Stripe Connect onboarding. Your earnings will not expire or be lost. Once Stripe is connected, eligible earnings will be released. If you see “Your earning deposits have been disabled,” it simply means Stripe Connect hasn't been fully set up and we can't process your payouts yet. Connect your Stripe account to enable payouts. If you've already completed Stripe onboarding and still can't access your Earnings menu or receive an eligible payout, contact us.
To update the bank account connected to your Sticker Mule Store, contact our support team. Stripe accounts cannot currently be unlinked through your account settings. We'll remove your existing Stripe connection so you can complete Stripe onboarding again with your updated banking information. While disconnected: Payouts will pause. The Earnings menu will temporarily disappear. You will not lose any existing earnings. Once you reconnect Stripe, the Earnings menu will reappear and eligible earnings will resume the normal payout schedule. For security, Sticker Mule cannot view or update your bank account details directly. That's plenty for a public FAQ. It tells them what to do, what will happen, and reassures them their earnings aren't going anywhere without overexplaining it.
Yes. The same bank account can be connected to multiple Sticker Mule Stores through Stripe Connect. Each Store requires its own Stripe connection, but you can use the same bank account for each. Payouts will still be processed separately for each Store.
Customers can change the payment method for store payouts from /account/earnings > Manage deposit > Stripe.
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