• FAQs
• Miscellaneous

Miscellaneous

• Can I get a discount for ordering multiple designs?

  Yes, we automatically discount your order as you add more items to your cart. Each unique design must be ordered as a separate line item. To calculate your discount, we determine the total amount...

  Yes, we automatically discount your order as you add more items to your cart. Each unique design must be ordered as a separate line item. To calculate your discount, we determine the total amount of material and labor required to process your order. You can see how this works by adding multiple items to your cart. In general, as your order becomes larger your discount will be more significant. A few ways you can take advantage of this feature: Order multiple variations of the same product (for example, you may want to order 5 different design variations of a 3" circle) Order a set of completely unique stickers (for example, you could order circle stickers, sticker sheets and die cut stickers at the same time and we'd price it as if it was one large order). Add-on a few extra designs to a large order. Since we calculate the price of your order based on it's total size, if you need to order a large quantity of one design you can add a few extra designs for a low price.

• How does store credit work?

  Store credit applies automatically during checkout if your order total is greater than 30 USD. You should also know that: You must be logged into your account in order to use your credit. Store ...

  Store credit applies automatically during checkout if your order total is greater than 30 USD. You should also know that: You must be logged into your account in order to use your credit. Store credit can only be used on orders greater 30 USD. Store credit will automatically be applied during checkout. Store credit will not apply to shipping costs. Store credit expires 90 days after it's been issued. We will send 2 email reminders prior to expiring your credit. Also, since we don't charge you until proof approval, it's possible for a store credit to be valid at the time an order is placed but expire prior to proof approval.

• How do I unsubscribe from your marketing emails?

  If you would like to stop receiving our newsletter or features/deals emails, an unsubscribe link is included at the end of every email we send so that you can opt-out of future emails. You can...

  If you would like to stop receiving our newsletter or features/deals emails, an unsubscribe link is included at the end of every email we send so that you can opt-out of future emails. You can also manage your subscriptions right from your account. Just head over to the 'Notifications' tab to customize. Please note that you will continue to receive transactional emails and order updates. These emails are necessary for you to approve proofs, receive invoices, and get shipping notifications. If you have any questions or believe you're still receiving marketing emails after unsubscribing please contact us and forward us an email that recently received.

• What web browsers do you support?

  We recommend using Chrome, Firefox or Safari for the best experience. We support the following web browsers: Chrome: 40+ Firefox: 40+ Safari: 5+ Internet Explorer: 10+ Android: 4+ Opera: 20+ ...

  We recommend using Chrome, Firefox or Safari for the best experience. We support the following web browsers: Chrome: 40+ Firefox: 40+ Safari: 5+ Internet Explorer: 10+ Android: 4+ Opera: 20+ Check the version of your web browser here. If you are experiencing problems with our site, please contact support or email help@stickermule.com.

• Can you help design my sticker?

  We are unable to help with designing a custom sticker from scratch. If you have an existing design, we can make minor changes to it during proofing if requested (for example: we could add your webs...

  We are unable to help with designing a custom sticker from scratch. If you have an existing design, we can make minor changes to it during proofing if requested (for example: we could add your website address or modify a border). Vector artwork (.ai or .eps) is preferable if you need us to modify your design as it's the easiest to manipulate. If a vector version of your artwork is not available, then we recommend providing us with the highest resolution version of your artwork. The higher the quality of your artwork, the more likely we will be to help you make adjustments. If we are unable to make the adjustments you require during proofing, then you will have the option to cancel your order at no cost.

• How big should a sticker be to cover the Apple logo?

  The Apple logo on newer Macbooks is 1.83" high x 1.50". To cover the logo we recommend ordering a 2" x 2" laptop sticker. Note that if you want to block the light from the Apple logo, you should...

  The Apple logo on newer Macbooks is 1.83" high x 1.50". To cover the logo we recommend ordering a 2" x 2" laptop sticker. Note that if you want to block the light from the Apple logo, you should choose a black transfer sticker instead.

• Are your stickers made in the USA?

  Our custom stickers are made in our factories in Amsterdam, New York or Pisa, Italy. We manufacture in the factory closest to your shipping address to get them to you quickly.

  Our custom stickers are made in our factories in Amsterdam, New York or Pisa, Italy. We manufacture in the factory closest to your shipping address to get them to you quickly.

• Can I have a copy of your W-9?

  Yes, you can download a PDF of our W-9 form.

  Yes, you can download a PDF of our W-9 form.

• Do you silkscreen your stickers?

  No, we inkjet print our stickers in high resolution (1440 PPI). After printing, we apply a matte laminate to ensure optimal durability. We only use premium laminates that have an extra strength UV ...

  No, we inkjet print our stickers in high resolution (1440 PPI). After printing, we apply a matte laminate to ensure optimal durability. We only use premium laminates that have an extra strength UV blocker so that the print will withstand exposure to intense sunlight, wind and rain.

• What's your phone number?

  We discontinued phone support in 2012. Feel free to read our blog post on phone support to understand why. We believe email is the ideal support channel for detailed inquiries as it makes it easy f...

  We discontinued phone support in 2012. Feel free to read our blog post on phone support to understand why. We believe email is the ideal support channel for detailed inquiries as it makes it easy for us to thoughtfully consider and respond to your questions. For simple inquiries, we find Twitter (@stickermule) to be an effective support channel.

• Can you reset my account password?

  You can reset your password on our web site. If the reset function doesn't work it's most likely because you haven't created an account. When you sign up, use the same email as your prior orders an...

  You can reset your password on our web site. If the reset function doesn't work it's most likely because you haven't created an account. When you sign up, use the same email as your prior orders and they will all automatically be added to your account.

• What is your fax number?

  We do not have a fax number. Currently, we require all orders to be placed online and additional communication should be sent via email or by tweeting @stickermule.

  We do not have a fax number. Currently, we require all orders to be placed online and additional communication should be sent via email or by tweeting @stickermule.

• Do you make paper stickers?

  No, we only make stickers using vinyl.

  No, we only make stickers using vinyl.

• Can you provide a discount for a bulk order?

  Sticker Mule automatically calculates savings for you based on the total size of your order. The larger your order, the larger your discount. We do not provide additional coupons or manual discount...

  Sticker Mule automatically calculates savings for you based on the total size of your order. The larger your order, the larger your discount. We do not provide additional coupons or manual discounts. This allows us to give fair pricing to all of our customers and provide the best customer service and product possible. Additionally, we provide discounts for orders with multiple designs. 

• Do you provide special pricing for wholesalers?

  We set our pricing to be rock bottom so that all customers can enjoy the same low pricing. If you compare us to other sticker vendors that specialize in supporting wholesalers, you will find our st...

  We set our pricing to be rock bottom so that all customers can enjoy the same low pricing. If you compare us to other sticker vendors that specialize in supporting wholesalers, you will find our standard pricing is already competitive. As a result, it's common for wholesalers to use us as their backend even though we do not provide them with special discounts beyond what is listed on our web site.

• What is your business address?

  Our office address is: Sticker Mule 336 Forest Ave Amsterdam, NY 12010 United States

  Our office address is: Sticker Mule 336 Forest Ave Amsterdam, NY 12010 United States

• Do you make domed stickers?

  No, we currently do not make domed stickers.

  No, we currently do not make domed stickers.

• Can I delete my account?

  Please reach out to our support desk for assistance in account removal. If you'd like to stop receiving communication from Sticker Mule, you can login to your account and unsubscribe from notif...

  Please reach out to our support desk for assistance in account removal. If you'd like to stop receiving communication from Sticker Mule, you can login to your account and unsubscribe from notifications or turn them off by clicking the unsubscribe link at the bottom of notifications we send.

• Can you reproduce a sticker based on a photograph?

  Although we're unable to redraw your photo, we can definitely print your photo as a sticker. If you need help converting a photograph into an graphic, we recommend trying 99designs.

  Although we're unable to redraw your photo, we can definitely print your photo as a sticker. If you need help converting a photograph into an graphic, we recommend trying 99designs.

• Do you make scratch and sniff stickers?

  No, we do not make scratch and sniff or any type of scented stickers.

  No, we do not make scratch and sniff or any type of scented stickers.

• Are your materials non-toxic?

  We use a water based adhesive that is non-toxic. Vinyl is not, however. Also, all of our materials are OSHA compliant.

  We use a water based adhesive that is non-toxic. Vinyl is not, however. Also, all of our materials are OSHA compliant.

• How can I download your logo?

  You can download our press kit to get our logo and other brand assets.

  You can download our press kit to get our logo and other brand assets.

• Can I use the metric system?

  Yes, you can switch your view to the metric system. Convert all sizes from inches into centimeters in the footer by clicking "English (US)". This will allow you to change the measurement system fro...

  Yes, you can switch your view to the metric system. Convert all sizes from inches into centimeters in the footer by clicking "English (US)". This will allow you to change the measurement system from "Imperial" to "Metric." It will also allow you to change your language and currency settings. If you already have an account, update your account settings by changing the measurement system from "Imperial" to "Metric." This will convert all sizes from inches into centimeters.

• Are your products child safe?

  We manufacture our products to the highest quality materials. However, vinyl contains chemicals that may be harmful to children. No product that we manufacture should ever be ingested by children o...

  We manufacture our products to the highest quality materials. However, vinyl contains chemicals that may be harmful to children. No product that we manufacture should ever be ingested by children or adults. Ingestion of our products will cause injury.

• How do I share a large file with you?

  You can upload files as large as 100mb when ordering or during proofing. It can take awhile to upload large files so we offer an option for you to skip the upload step and email artwork after order...

  You can upload files as large as 100mb when ordering or during proofing. It can take awhile to upload large files so we offer an option for you to skip the upload step and email artwork after ordering. We're only able to accept email attachments up to 20mb in size, but you can share a larger file using a service such as Dropbox, Cloudapp or Google Drive.

• How do SMS proof notifications work?

  You can sign up to receive SMS proof notifications after ordering. If you choose to sign up, we'll send you an SMS notification as soon as your proof is ready to be reviewed. Our team works around ...

  You can sign up to receive SMS proof notifications after ordering. If you choose to sign up, we'll send you an SMS notification as soon as your proof is ready to be reviewed. Our team works around the clock so it's possible you'll receive a notification during your night time hours.

• How can I prevent your notifications from going to spam?

  If you have noticed important email notifications from Sticker Mule about your order, proofing and shipping information going to spam or being blocked you can take the following steps to help: ...

  If you have noticed important email notifications from Sticker Mule about your order, proofing and shipping information going to spam or being blocked you can take the following steps to help: Find the Sticker Mule email message in your spam or junk folder. Open the message and click the “Not Spam” or “Not Junk” button. This should move the current message (and future messages) to your inbox. Below are specific instructions for popular email providers: Gmail Instructions Yahoo Instructions Outlook/Office Instructions iCloud Instructions You may also want to add Sticker Mule (help@stickermule.com) to your contacts list. See this useful guide to adding or "whitelisting" an address to your contacts or address book.  Remember that Sticker Mule will never ask you for your password or other sensitive information via email.

• What is the best way to remove old stickers?

  The easiest way to remove old stickers is by hand. Our material is durable and will not split into multiple pieces. Most stickers have a strong adhesive, but will come up when removed with force. I...

  The easiest way to remove old stickers is by hand. Our material is durable and will not split into multiple pieces. Most stickers have a strong adhesive, but will come up when removed with force. If there is residue remaining, you may try an adhesive remover such as Rapid Remover to help. Rapid Remover is intended to remove adhesive easily and without the mess. Other products such as Goo Gone or WD-40 can be helpful, too.

• Do you print using UV inks?

  Yes, we use UV inks for our custom labels and packaging tape. For custom stickers however, we do not. We apply a UV laminate that protects the stickers while offering a superior appearance. For c...

  Yes, we use UV inks for our custom labels and packaging tape. For custom stickers however, we do not. We apply a UV laminate that protects the stickers while offering a superior appearance. For custom magnets, we use a special material that allows the ink to absorb more deeply so that the magnets are also UV resistant.

• What is your NAICS number?

  The North American Industry Classification System (NAICS) classifies business establishments for the purpose of collecting, analyzing, and publishing statistical data related to the U.S. economy. ...

  The North American Industry Classification System (NAICS) classifies business establishments for the purpose of collecting, analyzing, and publishing statistical data related to the U.S. economy. Our NAICS number is 323111.

• Can you migrate my orders to a new email address? 

  Yes, you can migrate your orders by updating your email address. Go to your account summary, click "Edit profile" and then enter your new email address. You'll need to enter a valid email that i...

  Yes, you can migrate your orders by updating your email address. Go to your account summary, click "Edit profile" and then enter your new email address. You'll need to enter a valid email that isn't currently in use. Once you click "Update profile" your account and all prior orders will be associated to the new email address. If you have orders spread out across multiple accounts, please contact us.

• How can I update my email address?

  You can update your email address by going to your account summary, clicking "Edit profile" and then entering your new email address. You'll need to enter a valid email that isn't currently in use....

  You can update your email address by going to your account summary, clicking "Edit profile" and then entering your new email address. You'll need to enter a valid email that isn't currently in use. Once you click "Update profile" your account and all prior orders will be associated to the new email address.

• How long is my shared cart link valid?

  When using our share cart feature, the cart link will be valid for one week. After 1 week, you'll need to re-share your cart to acquire a new, active link.

  When using our share cart feature, the cart link will be valid for one week. After 1 week, you'll need to re-share your cart to acquire a new, active link.

• How will you use my artwork?

  Upon ordering from Sticker Mule, your artwork may be used for the following purposes: We will use your artwork to prepare an online proof for you to review and share with friends. We will displa...

  Upon ordering from Sticker Mule, your artwork may be used for the following purposes: We will use your artwork to prepare an online proof for you to review and share with friends. We will display your proof alongside a review of your order if you decide to post one.

• Are any of your products tested on animals?

  No. None of our products are tested on animals. This includes all materials and inks used.

  No. None of our products are tested on animals. This includes all materials and inks used.

• Do your stickers adhere to silicone?

  Our stickers will not adhere to silicone as silicone surfaces are designed to be nonstick. Generally, only silicone will stick to silicone.

  Our stickers will not adhere to silicone as silicone surfaces are designed to be nonstick. Generally, only silicone will stick to silicone.

• Sticker Mule for Teams walkthrough

  Sticker Mule for Teams makes it easy to share artwork, addresses, and payment methods for organizations. Watch the video below to learn how!

  Sticker Mule for Teams makes it easy to share artwork, addresses, and payment methods for organizations. Watch the video below to learn how!

• Can I merge accounts?

  No, we do not have a merge accounts feature yet, but it's on our road map. We can manually move your orders to a different account if you can verify that you own both accounts.

  No, we do not have a merge accounts feature yet, but it's on our road map. We can manually move your orders to a different account if you can verify that you own both accounts.