Miscellaneous

  • Can I delete my account?

    Yes! You can delete your account using the delete account button found at the bottom of your account settings. If you'd like to stop receiving communication from Sticker Mule, you…
  • What is your business address?

    Our office address is: Sticker Mule 336 Forest Ave Amsterdam, NY 12010 United States
  • How do your deals work?

    We post a new deal every week. Deals are available for a limited time and cannot be applied to orders retroactively after the deal expires. To ensure everyone can take advantage o…
  • Can I get a discount for ordering multiple designs?

    Yes, we automatically discount your order as you add more items to your cart. Each unique design must be ordered as a separate line item. To calculate your discount, we determine…
  • Do you provide special pricing for wholesalers?

    While we do not offer wholesale pricing, we offer discounts based on each order's specifications, which are shown in the cart. We want to be fair to all of our customers, so we bu…
  • Are your products made in the USA?

    Yes, all of our custom products are produced in our factories in Amsterdam, New York and Gaffney, South Carolina. We produce some products in Pisa, Italy as well. If your order is…
  • How do I share a large file with you?

    You can upload files as large as 20 MB when ordering or during proofing. For larger files, we offer an option for you to skip the upload step and email artwork after ordering. We'…
  • Product temperature ranges

    Service temp: The range of temperature a particular product can withstand during the time it is applied to a substrate. Storage temp: The temperature at which a particular product…
  • Can you help design my sticker?

    While we're unable to design your sticker from scratch, we offer a free, self-guided design tool called Studio where you can use templates to customize your design with a variety o…
  • Can you provide a discount for a bulk order?

    Sticker Mule automatically calculates savings for you based on the total size of your order. The larger your order, the larger your discount. We do not provide additional coupons o…
  • How does store credit work?

    Store credit applies automatically during checkout if your order total is €27 or more before tax. You should also know that: You must be logged into your account in order to use y…
  • Are your products recyclable?

    Disposal instructions for the packaging and products you have purchased:
  • What's your phone number?

    We discontinued phone support in 2012. Feel free to read our blog post on phone support to understand why. We believe email is the ideal support channel for detailed inquiries as i…
  • How can I join your SMS deals list?

    Text "Hi" to 73522. We'll send you a deal and add you to our list so you receive exclusive SMS deals. Once subscribed, you can reply STOP at any time to unsubscribe. Please note th…
  • What is the best way to remove old stickers?

    The easiest way to remove old stickers is by hand. Our material is durable and will not split into multiple pieces. Most stickers have a strong adhesive, but will come up when remo…
  • How do I unsubscribe from your marketing emails?

    If you would like to stop receiving our newsletter or features/deals emails, an unsubscribe link is included at the end of every email we send so that you can opt out of future ema…
  • Can I have a copy of your W-9?

    Yes, you can download a PDF of our W-9 form.
  • Sticker Mule for Teams walkthrough

    Sticker Mule for Teams makes it easy to share artwork, addresses, and payment methods for organisations. Watch the video below to learn how!
  • What is your NAICS number?

    The North American Industry Classification System (NAICS) classifies business establishments for the purpose of collecting, analyzing, and publishing statistical data related to th…
  • Can I change the language and currency on your website?

    Yes! The language and currency shown on our website will reflect your current location. If needed, you can change this by clicking the language and currency link in the footer.
  • Can you migrate my orders to a new email address?

    Yes, you can migrate your orders by updating your email address. Go to your account summary, click Change your email and then enter your new email address. You'll need to enter a…
  • How can I update my email address?

    You can update your email address by going to your account summary and clicking Change your email. For security reasons, you might be asked to re-login and then enter your new ema…
  • Where can I find your Transparency in Coverage?

    In compliance with the requirements of the Transparency in Coverage (TiC) final rules, machine-readable files (MRFs) containing TiC pricing may be viewed here.