If your artwork is in raster format, then there is no need to outline your fonts. If your artwork is in vector format or has vector text on top of a raster image, then it's importa…

If you have more than one unapproved proof, you can cancel it without cancelling your entire order. To cancel a proof, view it and click order details, then click "cancel this item…

No, we cannot reproduce a design based on an existing product. We would not be able to match the existing colours without a digital file. We also do not allow customers to send in…

If there's a quality problem with your order, contact us and we will replace any defective units for free.

For orders shipping within the US, it's €8 for 3 day rush production on orders less than €450. For orders less than €19, we offer a €4 rushed production option. During checkout we…

Yes, for US orders over €19, we offer UPS 2nd day air for free. Next-day air is also available for an additional charge. For delivery to Canada, we offer a 2-day rushed shipping o…

Standard turnaround time for all US locations is 4 business days production plus 2 day shipping. We also offer rushed shipping options depending on your order total and destination…

Yes! If your order hasn't shipped yet, you can update your shipping address. To do this, go to the order details in your account and select Edit address.

Yes, we ship to APO / FPO addresses for free via UPS Mail Innovations. If you enter a military postcode on the shipping step of checkout, we will automatically identify that you in…

We don't support splitting one order into multiple shipments going to separate addresses. Currently, we require one order per shipping address.