Our payment system is heavily tested to ensure the correct amount is charged and your transaction is completely secure. We use Stripe to process all payments because they are [Level 1 PCI Compliant](https://stripe.com/help/security), which in simpler terms means, we offer most secure possible checkout experience.

Despite all measures we take to ensure cards are charged properly, there is a scenario where your card may appear to be charged twice when, in fact, it has not. Generally, this happens when our attempt to charge your card initially fails and then a subsequent attempt succeeds. Certain banks report a failed charge attempt as a "pending" transaction which makes it appear as if we charged you twice. After a few days, the pending transaction should be dropped by your bank and you will see we only charged your card once. 

If you ever have questions about billing, do not hesitate to [contact us](https://www.stickermule.com/support/contact "support contact form").

Our payment system is heavily tested to ensure the correct amount is charged and your transaction is completely secure. Learn more about what to do if you think you've been double charged inside this FAQ!

Why does it seem like you charged me twice?

Ordering

__After approval, your order is automatically sent to our print queue and begins production.__ Since fast turnaround is a priority for most customers, we aggressively automated our manufacturing process so that we can begin printing your order within minutes.  

<WistiaVideo videoId="578m2unc1o" />


After proof approval, your order is automatically sent to our print queue and begins production. Learn more about why you can't make changes after you've approved a proof inside this FAQ!

Why can't I make changes after I approve my proof?

Why can't I make changes after approval?

If you [sign up](https://www.stickermule.com/signup "account sign up") for an account using the same email as your previous order then we'll automatically add your prior order to your account. After sign up, you'll be able to [reorder](https://www.stickermule.com/reorder "reorder") any previously ordered items.    

__Related article:__ [How do I place a reorder?](https://www.stickermule.com/support/how-do-i-place-a-reorder "how do i place a reorder?")

If you sign up for an account using the same email as your previous order then we'll automatically add your prior order to your account. Learn more about reordering items if you don't have an account inside this FAQ!

How do I reorder if I don't have an account?

Declines can happen for a variety of reasons. When we submit a charge to your bank, their automated systems determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance and purchase size.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment using your card, a future charge can still be declined by a bank's overzealous fraud systems.

## Can you tell my why my card was declined?

We only know as much as your bank tells us about the reason for a decline. Unfortunately, in most cases, the bank informs us that the card was declined and doesn't give a specific reason.

## What should I do if my card is declined?

If all of the card information seems correct, it is best to contact your bank and ask for the charge to be accepted. They should be able to see the attempted charge, provide a reason for the decline and lift whatever restriction is preventing your purchase.

Alternatively, you could order using PayPal. If you don't have a PayPal account balance, selecting PayPal during checkout will still give you an option to pay using your credit card. It's possible that a card that was declined by our payment gateway will be accepted by PayPal, but ultimately it's best to contact your bank to determine the root cause of the problem.


Credit card declines can happen for a variety of reasons. When Sticker Mule submits a charge to your bank, their automated systems determine whether or not to accept the charge. If all of the card information seems correct, it is best to contact your bank and ask for the charge to be accepted.  

Why was my credit card declined?

You cannot make a [reorder](https://www.stickermule.com/reorder) with changes to the artwork. Reorders skip the proofing process and head straight into production. 

If you'd like to make changes to your previous artwork, you can either:

1. Start a new order and upload the existing artwork with or without your changes. You can leave instructions and request changes during the ordering and proofing process.

2. Start a new order and choose a previously ordered design. This also allows you to leave instructions and request changes during the ordering and proofing process. 

![uploading or using previous sticker design at sticker mule](https://storage.googleapis.com/sm-content/blog%2F4a4d6ffc-bb8a-4e6e-80a3-df6024fb2559)

__Related article: __ [What's the difference between reusing artwork and reordering? ](https://www.stickermule.com/support/whats-the-difference-between-reusing-and-reordering-artwork "what's the difference between reusing artwork and reordering?")


You cannot make a reorder with changes to the artwork. Reorders skip the proofing process and head straight into production. Learn more about making changes to reorders  inside this FAQ!

How do I make a reorder with changes to the artwork?

No, we don't provide an API for placing orders. If interested, [vote for it](https://stickermule.canny.io/services/p/api-for-creating-orders) to help us prioritize.

No, we don't provide an API for placing orders. However, you may vote for it as a feature request and we will prioritize it accordingly. Learn more about an API for placing online printing orders inside this FAQ!

Do you offer an API for placing orders?

Yes, shipping is free for all orders to Australia. Shipping is by UPS or UPS Mail Innovations and includes all brokerage and customs duties. Turnaround is 4 business days standard and 3 business days for rush production. Transit time is an additional 5 business days for UPS shipments and 7 days for UPS Mail Innovations shipments.   

Orders over $5,000 have a turnaround time of 7 days.
Orders over $10,000 have a turnaround time of 12 days.

It’s best to view delivery dates after entering your address on checkout for the most up-to-date and accurate options. Delivery dates vary depending upon the products you're buying, order size and shipping destination.  


Yes, shipping is free for all orders to Australia. Learn more about shipping custom printed products to Australia inside this FAQ!

Do you ship to Australia?

International

We ship worldwide via UPS Worldwide Expedited and UPS Mail Innovations. Enter your destination and order total to calculate your shipping cost.

<ShippingCostCalculator />

We ship internationally with UPS. Find out how much international shipping costs inside this FAQ!

What does international shipping cost?

Yes, shipping is free for all orders to Canada. We offer UPS or UPS Mail Innovations shipments. We also offer a 2 day rushed shipping option for an additional $38.  

Shipping includes all brokerage and customs duties. Turnaround is 4 business days standard and 3 business days for rush production. Transit time is an additional 5 business days for UPS shipments and 7 days for UPS mail innovations shipments.

Orders over $5,000 have a turnaround time of 7 days.
Orders over $10,000 have a turnaround time of 12 days. 

It’s best to view delivery dates after entering your address on checkout for the most up-to-date and accurate options. Delivery dates vary depending upon the products you're buying, order size and shipping destination.

Yes, shipping is free for all orders to Canada. Learn more about shipping printed products to Canada inside this FAQ!

Do you ship to Canada?

[Custom wall graphics](https://www.stickermule.com/products/wall-graphics) are designed for easy installation.     

<WistiaVideo videoId="2zenky1i86" />

Wall decals are removable for up to 6 months under normal circumstances. Avoid applying to freshly painted walls (wait 7 days after painting) and we recommend asking a friend for help when applying. Removal should be done at a 180° angle while pulling slowly.

We include a squeegee and 10 tape strips, along with printed instructions ([vertical](https://cl.ly/9ede6bb34afb/download/standard-wall-graphic-instructions.pdf) or [horizontal](https://cl.ly/dae364d76820/download/horizontal-wall-graphic-instructions.pdf)) with each order.

### Step 1
Unroll your wall graphic and discard the brown kraft paper.

![wall-graphic-install-step-1](https://storage.googleapis.com/sm-content/support/ec04f7993d6427fa3ef54a9404ecae6018c477de)

### Step 2
Flip the wall graphic over and place face down on a clean surface.

![wall-graphic-install-step-2](https://storage.googleapis.com/sm-content/support/e32730b4a64312cbe2f9c0d7a48013c9276ab81d)

### Step 3
If your wall graphic is larger than 2 ft, you’ll notice a back slit line toward the top. Peel off the top section of the backing and discard.

![wall-graphic-install-step-3](https://storage.googleapis.com/sm-content/support/c77e816d8ef03ae9741a85f6fbd1983dab7c3cf0)

__Note:__ If your wall graphic is smaller than 2 ft, you can simply peel the entire backing and apply to your wall.

### Step 4
With the adhesive exposed at the top, stick the wall graphic to a clean wall. Our adhesive is repositionable so you can adjust it to your liking.

![wall-graphic-install-step-4](https://storage.googleapis.com/sm-content/support/be39ef8f8cd4a260d5e9ed38cf9363a6244614f6)

Apply a few strips of tape to the top of the wall graphic to secure its position.

### Step 5
Reach behind the wall graphic and begin peeling the rest of the backing off.

![wall-graphic-install-step-5](https://storage.googleapis.com/sm-content/support/f897491ac4d3ed796f0196cda35babe11f3cd0f3)

With the other hand, smooth and apply the graphic to the surface using your hand or the supplied squeegee, working from the center out.		

### Step 6
Remove and discard the tape strips and celebrate your awesomeness!

![wall-graphic-install-step-6](https://storage.googleapis.com/sm-content/support/58614ec0891b6a0c968f61f7cc5cd364184ade04) 

---






### Repositioning your wall graphic
If you've carefully followed the initial installation instructions above, you can reposition your wall graphic, following the same steps. 

Gently peel from top to the bottom, preferably removing it at a 180° angle, using a smooth, consistent force. 

Use care in keeping the adhesive-backed side of the wall decal clean and free of contact with any sources of debris. Dirt, dust and lint will adversely affect the adhesive surface negating the potential for reapplication of the decal. 

If you plan to store the wall decal, reapply the adhesive side of the decal to the glossy side of the original backing. Repeat necessary installation steps before applying decal in new location.

Custom wall graphics are designed for easy installation. Learn more about how to exactly apply a custom wall graphic to a wall inside this FAQ!

How do I install a custom wall graphic?

Wall graphics

What are custom acrylic charms?

Can I change the size of the cut hole on my acrylic charm?

What size is the cut hole on custom acrylic charms?

What are the bleed requirements for custom acrylic charms?

Can you print on both sides of custom acrylic charms?

Can you print fully transparent custom acrylic charms?

Do acrylic charms have a protective film and/or laminate?

Can I request that my charm not have a cut hole?

Do custom acrylic charms come with a jump ring?

What is the maximum order quantity for acrylic charms?

What is the minimum order quantity for acrylic charms?

Acrylic charms

What are acrylic signs?

What are some common uses for acrylic signs?

How will you print my acrylic signs?

Do acrylic signs include hardware?

Can acrylic signs be used outdoors?

How do I install my acrylic signs?

How thick are acrylic signs?

How do I clean and care for my acrylic signs?

Acrylic signs

Raster vs. Vector artwork

What file formats do you accept?

How do I setup my artwork for full bleed printing?

What is your minimum font size?

Why is the backing showing through my acrylic?

Why did the size of my sticker change during proofing?

What's the recommended line thickness?

How do I increase the resolution of my artwork?

How can I find the PPI of my artwork?

Artwork specifications for die cut stickers and labels

How do I indicate a cut line in my artwork?

Can I reuse my artwork on a new order?

What kind of changes can I request to my proof?

Can you print RGB colors?

Can you resize my artwork for me?

How can I specify the correct colors for print?

Is it possible to update artwork I just submitted?

Can I request a change after I approve my proof?

How do I order stickers without a white border?

How do I share artwork?

How do you add a border in Photoshop?

How do you add a border in Illustrator?

How do you tell the dimensions within a PDF?

Why are some RGB colors difficult to match?

How do I upload multiple images when ordering?

What if my artwork is low quality?

Can you add text to my artwork?

Why am I unable to upload artwork?

Can you print gradients on clear stickers or labels?

Is there a minimum thickness for a white border around my stickers?

Are templates available?

Can you print Pantone colors?

Are there limits to the file size I can upload?

Do I need to outline my fonts?

How does auto-approving proofs work?

Can I turn my photos into stickers?

Can you print gradients on acrylic products?

Can you print neon colors?

Can you remove a watermark from artwork?

Artwork

Can you customize bubble mailers?

What is the difference between a padded envelope and a bubble mailer?

What are the internal dimensions of your bubble mailers? 

Can you print on the whole custom bubble mailer?

Do you offer custom bubble mailer templates?

Bubble mailers

Do you sell custom buttons?

What button shapes and sizes are possible?

What materials are your custom buttons made with?

What is rim text?

How do I add rim text to my custom buttons?

Can I adjust the orientation of the pin on your custom buttons?

Buttons

What are coasters?

What material are your coasters made out of?

Can you print coasters in full color?

Do you offer double sided printing on coasters?

What coaster shapes do you offer? 

Coasters

What is Commissions?

How do I sign up for Commissions?

Why do I need to be verified for Commissions?

What is the minimum age to be eligible for Commissions?

Can I have more than one account verified for Commissions?

How do I set up my store to receive commissions?

How do Commission referrals work?

What's the difference between a Commissions referral and a purchase?

When will I see Commissions earnings in my wallet? 

How much commission do I make off each order my referral places?

Why didn't I receive a commission for a store purchase?

Can I earn commissions from store templates? 

Is Commissions only available to US residents?

Will my previous affiliate referrals count toward Commissions?

Can I use my Commissions earnings to place Sticker Mule orders? 

How long can I receive a commission off of my referrals?

Do Teams qualify for Commissions?

Commissions

What are DTF transfers?

What is the difference between DTF and DTG?

What types of fabric work best for DTF transfers?

How can I use my DTF transfers?

Can DTF transfers go through the wash?

How to apply DTF transfers with an iron 

How do I press DTF transfers?

How to apply DTF transfers with a heat press

DTF transfers

What are fabric stickers?

What material are fabric stickers made from?

What surfaces will fabric stickers adhere to?

Can I write on fabric stickers?

What do fabric stickers feel like?

Will fabric stickers adhere to fabric?

Are fabric stickers similar to iron-on patches?

Can I wash fabric stickers?

Fabric stickers

What makes floor graphics different than wall graphics?

How do I install my floor graphic?

What surfaces are suitable for your floor graphics?

Will your floor graphics work on concrete flooring?

Are floor graphics easy to remove?

Floor graphics

What size are your flyers?

What is the paper weight of flyers?

Flyers

What kind of frames do you offer for framed prints?

Do framed prints come with glass or acrylic?

Can I choose whether my framed print has a mat or not?

What file types do you accept for framed prints?

Is the framed print ready to hang when it arrives? 

Can I add text or design elements to my framed print?

Framed prints

How do I apply custom front adhesive stickers?

What are custom front adhesive stickers?

What kind of adhesive do front adhesive stickers have?

Are custom front adhesive stickers removable?

Front adhesive stickers

What are Sticker Mule gift cards?

Is there a minimum order value before my gift card balance will apply?

Do I have to use all of my gift card balance at once?

Gift cards

What is Give?

How do I create a giveaway with Give?

How do I enter a giveaway on Give?

How are Give winners selected?

What if I didn't receive my giveaway prize?

Give

Can I specify areas where I don't want any glitter effect in my design?

How will you set up my custom glitter stickers?

How do we determine what part of the sticker has glitter?

What are custom glitter stickers?

Are custom glitter stickers weatherproof?

Can I print in full color on custom glitter stickers?

What adhesive do custom glitter stickers have?

Glitter stickers

What type of hats are your custom hats?

What size custom hats are available?

Do custom hats include any Sticker Mule branding?

What is the print area on custom hats?

Hats

How will you set up my custom holographic stickers?

What are custom holographic stickers?

Can I print in full color on custom holographic stickers?

What type of finish do custom holographic stickers have?

Are custom holographic stickers weatherproof?

Holographic stickers

What products are made in Europe?