Ordering

  • Can I see a proof before ordering?

    All orders receive a free online proof within 8 hours of checkout. Although we ask for a credit card upfront, we do not charge it until your proof is approved. Changes will be made to your proof f...

  • Can I get a quote?

    Our website displays the total cost for all items up to 10,000 units. There are no additional charges beyond what we display during the ordering process. We also created a quick quote tool that m...

  • Are any coupon codes currently available?

    No, we set our prices to be rock bottom to avoid the need for discounts. We always include unlimited free proofs, fast turnaround, and free UPS 2nd Day Air shipping in U.S. With low, minimum thresh...

  • Do your prices include full color printing?

    Yes, all prices include full color printing. There are no additional charges beyond what's listed on our web site.

  • Can I see multiple design variations and pick the one I like best?

    Yes, to view multiple design variations you will need to add a line item to your cart for each variations. For example, if you want to see your design with a red, green and blue background, you wou...

  • Will you update my price if my size changes during proofing?

    Yes, during proofing we will notify you of any size changes and update your total price accordingly. This makes your ordering easier if you don't know your exact size. You can enter an approximate ...

  • How do I place a reorder?

    Login to your account and select reorder. We will display all of your prior items so you can easily reorder them. If you don't have an account yet, sign up after ordering and we will automatically ...

  • How can I get my invoice?

    We include a link to your invoice when we send your shipment notification email. It's also possible to download invoices for prior orders by accessing your order history. A tutorial on how to retri...

  • Why can't I make changes after approval?

    After approval your order is automatically sent to our print queue and begins production. Since fast turnaround is a priority for most customers, we aggressively automated our manufacturing process...

  • Why was my credit card declined?

    Declines can happen for a variety of reasons. When we submit a charge to your bank, their automated systems determine whether or not to accept the charge. These systems take various signals into ac...

  • Is it possible to pay via purchase order?

    No, we currently only accept payment via debit card, credit card, or PayPal.

  • How do I enter a coupon code?

    We do not have a coupon code field during checkout because we do not issue coupons. As a result, it's not possible to use coupons when ordering. Codes you find on the web are likely fake codes g...

  • Can I get payment terms?

    No, we only support payment by credit card & PayPal upon proof approval. Although we ask for a credit card during checkout, we don't charge it until all proofs are approved.

  • Do I need to approve my proof when reordering?

    No, reorders skip our proof approval process and go directly into our production queue. Keep in mind, if you add additional items to your order, then only the reordered items will skip the approval...

  • Do you accept PayPal?

    Yes, we accept PayPal. We let you select PayPal as a payment method during checkout, but we do not actually charge your PayPal account until your proofs are approved. Your order can be canceled any...

  • Can I see a proof before I give you my credit card?

    No, but we do not charge your credit card until all proofs for your order are approved. This allows us to immediately begin work on your order upon approval to ensure the fastest possible delivery....

  • Can I place a reorder with slight design changes?

    Our reorder feature takes your previous production file and sends it straight to production. To place a reorder with changes, you'll need to submit a new order and go through the proofing process.

  • Can I place a reorder but change the size or product?

    Yes. Once an item is added to your cart you can choose any previously ordered artwork for your new product or dimensions.

  • Can I modify my quantity during proofing?

    Yes, you can ask us to modify your quantity any time prior to approving your proofs. Since we don't charge you until all proofs are approved, we can modify your order total during proofing and you'...

  • Do you offer discounts to nonprofits?

    Yes, contact us for details.

  • Can you send me free stickers?

    We do not provide free stickers. Our preference is to treat all customers fairly and consistently. Giving free product to some people, but not others doesn't fit with our values. For the same reaso...

  • Do you accept American Express?

    Yes, we accept all major credit cards.

  • Why is there a $30 minimum order size when using store credit?

    Since we give everyone a chance to get a $10 credit via our referral program, we need to require a minimum order size before store credit can be applied. Initially, we launched without a minimum or...

  • How do I cancel my order?

    We make it easy to cancel your order or individual items anytime before you approve your proofs. Please note that after you approve a proof you cannot cancel an order. After you place an order...

  • Why does my bank statement say your charge is recurring?

    A small percentage of banks flag transactions from our payment processor (Stripe) as recurring when they are not. We are waiting on Stripe to resolve this issue.

  • Why does it seem like you charged me twice?

    Our payment system is heavily tested to ensure the correct amount is charged and your transaction is completely secure. We use Stripe to process all payments because they are Level 1 PCI Compliant,...

  • Why should I buy from Sticker Mule?

    Our aim is to be the Internet's favorite sticker printer. Since launching in 2010, we printed stickers for more than 100,000 customers including Coca-Cola, Walmart, Google, Twitter, Netflix and The...

  • How do I make my order tax exempt?

    Currently, Sticker Mule pays the sales tax for you. This keeps ordering simple for you and us. This may change in the future, but we do not have current plans to modify this policy.

  • What are the differences between marketplace earnings and store credit?

    There are a few differences between marketplace earnings and store credit to keep in mind: Marketplace earnings can be applied to an order of any size while store credit can only be applied to or...

  • What payment methods do you accept?

    You can pay us online using: Visa Mastercard American Express Discover Card PayPal We also accept payment via: Wire Transfer ACH If you would like to pay by wire transfer or ACH contact us ...

  • How do I reorder if I don't have an account?

    If you sign up using the same email as your previous order then we'll automatically add your prior order to your account. After sign up, you'll be able to reorder any previously ordered items.

  • How long until a failed PayPal payment becomes void?

    It takes 3 days for a failed PayPal payment to become void. PayPal payments generally fail because your order total changed during proofing. If your order increases by more than 20% then PayPal wil...

  • Can I place a text only order?

    Yes. If you do not have artwork available, upload a Microsoft Word document with your text set in the font and color that you want printed. You will need to make sure "Embed fonts in the file" is c...

  • Can I split a payment across multiple credit cards?

    No, we currently do not support splitting a payment across multiple credit cards. You can vote for us to offer this feature to help us prioritize.

  • Can I get a discount if my design is black and white?

    No, pricing is not affected by the number of colors in your design.

  • Can I update my quantity after ordering?

    Yes, you can increase your quantity prior to proof approval. After approval, we're unable to make any changes to your order. To update your quantity, view the proof for your item and then click "ed...

  • Do you offer an API for placing orders?

    No, we don't provide an API for placing orders, but it's on our roadmap. If interested, vote for it to help us prioritize.

  • How does reorder sharing work?

    Our reorder sharing feature let's you share your items with other people so they can reorder them too. To share, simply select the items you want to share, click share and then enter the email addr...

  • How do I make a reorder with changes to the artwork?

    You cannot make a reorder with changes to the artwork. Instead, start a new order and upload the existing artwork with or without your changes. You can make comments and request changes during the ...

  • How does account switching work?

    If you belong to an organization, you can switch between your personal account and your organization's account. This makes it easy to keep your personal projects separate from work projects. To s...

Support