Ordering

  • Are any coupon codes currently available?

    We do not offer coupon codes or promotional codes for stickermule.com. Additionally, there is no coupon code field during checkout. Sites that offer a specific code or percentage o…
  • How do I make a reorder with changes to the artwork?

    You cannot make a reorder with changes to the artwork. Reorders skip the proofing process and head straight into production. If you'd like to make changes to your previous artwork…
  • Can I see a proof before ordering?

    All orders receive a free online proof within 4 hours of checkout. Although we ask for a credit card upfront, we do not charge it until your proof is approved. Changes will be mad…
  • How do I place a reorder?

    Login to your account and select reorder. We will display all of your prior items so you can easily reorder them. If you don't have an account yet, sign up after ordering and we wi…
  • Can I get a quote?

    Our website displays the total cost for all items. There are no additional charges beyond what we display during the ordering process, aside from tax. We also created a quick orde…
  • Do you offer tax exemption?

    Yes! For approval within minutes, apply for tax exemption here. Once approved, sales tax will be removed from your current and future orders. Related: What states require sales ta…
  • What's the difference between reusing artwork and reordering?

    Reusing artwork is more flexible than reordering, as artwork repurposing allows you to order a different product or size with the same design. You can also request changes to the…
  • Do I need to approve my proof when reordering?

    No, reorders skip our proof approval process and go directly into our production queue. Keep in mind, if you add additional items to your order, then only the reordered items will…
  • How do I cancel my order?

    We make it easy to cancel your order or individual items anytime before you approve your proofs. Please note that after you approve a proof, you cannot cancel an order. ###Cance…
  • Why can't I make changes after approval?

    After approval, your order is automatically sent to our print queue and begins production. Since fast turnaround is a priority for most customers, we aggressively automated our man…
  • Can I see multiple design variations and pick the one I like best?

    Yes, to view multiple design variations, you will need to add a line item to your cart for each variation. For example, if you want to see your design with a red, green and blue ba…
  • Do you offer discounts to nonprofits?

    Please contact us for details.
  • What payment methods do you accept?

    You can pay us online using: Visa Mastercard American Express Discover Card PayPal We also accept payment via wire transfer or ACH on a case-by-case basis. If you're interested…
  • Why was my credit card declined?

    Declines can happen for a variety of reasons. When we submit a charge to your bank, their automated systems determine whether or not to accept the charge. These systems take variou…
  • Why should I buy from Sticker Mule?

    Our aim is to be the Internet's favorite online printing service. Since launching in 2010, we printed custom stickers for more than 100,000 customers including Coca-Cola, Walmart,…
  • How do I reorder if I don't have an account?

    If you sign up for an account using the same email as your previous order then we'll automatically add your prior order to your account. After sign up, you'll be able to reorder an…
  • Can I order in advance?

    Yes, we offer an order-ahead feature at checkout. You can schedule a delivery date up to a year in advance. The delivery price is the same as the standard delivery option. Just cli…
  • Do your prices include full color printing?

    Yes, all prices include full color printing. There are no additional charges beyond what's listed on our web site.
  • How can I get my invoice?

    We include a link to your invoice when we send your shipment notification email. It's also possible to download invoices for prior orders by accessing your order history as shown b…
  • How long do I have to approve my proof?

    Once your order is placed, you have until 5pm EST the following business day to approve your proof, or your delivery date will move forward the corresponding number of days. For o…
  • Is it possible to pay via purchase order?

    No, we currently only accept payment via debit card, credit card, or PayPal.
  • Can I see a proof before I give you my credit card?

    No, but we do not charge your credit card until all proofs for your order are approved. This allows us to immediately begin work on your order upon approval to ensure the fastest p…
  • Can I add more items to my existing order?

    Yes! You can add more items if your order has not yet entered production. Contact our customer support team, and they'll be happy to help you make changes!
  • What states require sales tax?

    Alabama Alaska - Dependent on local jurisdictions Arizona Arkansas California District of Columbia Colorado Connecticut Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Ke…
  • How do I cancel a proof?

    If you have more than one unapproved proof, you can cancel it without canceling your entire order. To cancel a proof, view it and click order details, then click "cancel this item"…
  • Can I place a text only order?

    Yes. If you do not have artwork available, upload a word document with your text set in the font and color that you want printed. You can also use our free Studio tool to create a…
  • Do you offer an API for placing orders?

    No, we don't provide an API for placing orders. If interested, vote for it to help us prioritize.
  • Can I update my quantity after ordering?

    Yes, you can update your quantity prior to proof approval. Select the Edit option found on the proof page to update the quantity. Changes to the quantity will automatically update…
  • Will you update my price if my size changes during proofing?

    Yes, during proofing we will notify you of any size changes and update your total price accordingly. This makes your ordering easier if you don't know your exact size. You can ente…
  • Can I share my cart?

    Yes. On the cart page, simply click the "Share your cart" link at the bottom. This will generate a URL that you can share with other people, so they can finish your order. Shared i…
  • How long until a failed PayPal payment becomes void?

    It takes 3 days for a failed PayPal payment to become void. PayPal payments generally fail because your order total changed during proofing. If your order increases by more than 20…
  • Can I get a discount if my design is black and white?

    No, pricing is not affected by the number of colors in your design.
  • How to opt out of Sticker Mule freebies

    If you no longer wish to receive freebies with your orders (i.e. Sticker Mule branded stickers and coasters), you can opt out in your account settings. You can turn freebies back…
  • Why does it seem like you charged me twice?

    Our payment system is heavily tested to ensure the correct amount is charged and your transaction is completely secure. We use Stripe to process all payments because they are Level…
  • Can I get payment terms?

    Currently, we only support payment by credit card & PayPal upon proof approval. Although we ask for a credit card during checkout, we don't charge it until all proofs are approved…
  • Do you accept PayPal?

    Yes, we accept PayPal. We let you select PayPal as a payment method during checkout, but we do not actually charge your PayPal account until your proofs are approved. Your order ca…
  • Can you send me free stickers?

    We do not provide free stickers. Our preference is to treat all customers fairly and consistently. Giving free products to some people but not others doesn't fit with our values. F…
  • Do you accept American Express?

    Yes, we accept all major credit cards. Related article: What payment methods do you accept?
  • Why is there a $30 minimum order size when using store credit?

    Since we give everyone a chance to get a $10 credit via our referral program, we need to require a minimum order size before store credit can be applied. Initially, we launched wit…
  • Why does my bank statement say your charge is recurring?

    A small percentage of banks flag transactions from our payment processor (Stripe) as recurring when they are not. We are waiting on Stripe to resolve this issue.
  • Can I split a payment across multiple credit cards?

    No, we currently do not support splitting a payment across multiple credit cards.