• FAQs
• Ordering

Ordering

• Can I see a proof before ordering?

  All orders receive a free online proof within 4 hours of checkout. Although we ask for a credit card upfront, we do not charge it until your proof is approved. Changes will be made to your proof ...

  All orders receive a free online proof within 4 hours of checkout. Although we ask for a credit card upfront, we do not charge it until your proof is approved. Changes will be made to your proof for free until you're happy. You can cancel your order at any time before approval at no charge. The video below shows how our process works.

• Can I get a quote?

  Our website displays the total cost for all items up to 10,000 units. There are no additional charges beyond what we display during the ordering process, aside from tax. We also created a quick o...

  Our website displays the total cost for all items up to 10,000 units. There are no additional charges beyond what we display during the ordering process, aside from tax. We also created a quick order tool that makes it easy to see what the total cost of your order will be. The tool is especially useful when you are placing an order with more than 10,000 units or you have a significant number of unique designs. You will see a summary and total that includes multiple design discounts and bulk discounts. It may also be helpful to know that you don't have to know your exact size. We'll determine your precise size based on your artwork and update your price during proofing. For example, if you order 3" x 3" stickers the exact size of your design may be more like 3” x 2.8”. When this happens you’ll see the exact sizing and updated pricing when you receive your free online proof.

• Are any coupon codes currently available?

  No, we set our prices to be rock bottom to avoid the need for discounts. We always include unlimited free proofs, fast turnaround, and free UPS 2nd Day Air shipping in U.S. With low, minimum thresh...

  No, we set our prices to be rock bottom to avoid the need for discounts. We always include unlimited free proofs, fast turnaround, and free UPS 2nd Day Air shipping in U.S. With low, minimum thresholds, international customers also receive free shipping on most orders. To save more on your order Sticker Mule offers: Automatic discounts: You pay only for the exact size of your design. Multiple item discounts: The more items in your order, the greater your discount. Bulk discounts: Large quantities of one design receive a significant discount. If you want to earn savings, try our referral program (requires an account — sign up here). You'll get $10 added to your account when your friends spend $10+ through your unique link. Additionally, head over to our deals page to check out our current promotions. 😎

• Can I see multiple design variations and pick the one I like best?

  Yes, to view multiple design variations you will need to add a line item to your cart for each variations. For example, if you want to see your design with a red, green and blue background, you wou...

  Yes, to view multiple design variations you will need to add a line item to your cart for each variations. For example, if you want to see your design with a red, green and blue background, you would add 3 items to the cart with the corresponding artwork and instructions for each. We will create proofs for each line item that you can view on our site. You can request to cancel any of the line items you do not want after viewing the proofs. This will remove these items from your order so that you will only be charged for the designs you explicitly approve.

• Do your prices include full color printing?

  Yes, all prices include full color printing. There are no additional charges beyond what's listed on our web site.

  Yes, all prices include full color printing. There are no additional charges beyond what's listed on our web site.

• Will you update my price if my size changes during proofing?

  Yes, during proofing we will notify you of any size changes and update your total price accordingly. This makes your ordering easier if you don't know your exact size. You can enter an approximate ...

  Yes, during proofing we will notify you of any size changes and update your total price accordingly. This makes your ordering easier if you don't know your exact size. You can enter an approximate size during checkout and then we'll update your size and price during proofing to reflect the actual size of your stickers. For example, you might order a 3" x 3" die cut but the actual size of your sticker is 2.8" x 3.0." Since the actual size is slightly smaller than the ordered size we'd reduce your price automatically to charge for the cost of a 2.8" x 3.0".

• How do I place a reorder?

  Login to your account and select reorder. We will display all of your prior items so you can easily reorder them. If you don't have an account yet, sign up after ordering and we will automatically ...

  Login to your account and select reorder. We will display all of your prior items so you can easily reorder them. If you don't have an account yet, sign up after ordering and we will automatically add any prior orders to your account. Our reorder system makes managing your items easy. You can name, archive and share items with coworkers. Also, since reorders skip the proofing process and go directly into production, reorders ship one day sooner than regular orders.

• How can I get my invoice?

  We include a link to your invoice when we send your shipment notification email. It's also possible to download invoices for prior orders by accessing your order history. A tutorial on how to retri...

  We include a link to your invoice when we send your shipment notification email. It's also possible to download invoices for prior orders by accessing your order history. A tutorial on how to retrieve invoices is below.

• Why can't I make changes after approval?

  After approval your order is automatically sent to our print queue and begins production. Since fast turnaround is a priority for most customers, we aggressively automated our manufacturing process...

  After approval your order is automatically sent to our print queue and begins production. Since fast turnaround is a priority for most customers, we aggressively automated our manufacturing process so that we can begin printing your order within minutes.

• Why was my credit card declined?

  Declines can happen for a variety of reasons. When we submit a charge to your bank, their automated systems determine whether or not to accept the charge. These systems take various signals into ac...

  Declines can happen for a variety of reasons. When we submit a charge to your bank, their automated systems determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance and purchase size. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment using your card, a future charge can still be declined by a bank's overzealous fraud systems. Can you tell my why my card was declined? We only know as much as your bank tells us about the reason for a decline. Unfortunately, in most cases, the bank informs us that the card was declined and doesn't give a specific reason. What should I do if my card is declined? If all of the card information seems correct, it is best to contact your bank and ask for the charge to be accepted. They should be able to see the attempted charge, provide a reason for the decline and lift whatever restriction is preventing your purchase. Alternatively, you could order using PayPal. If you don't have a PayPal account balance, selecting PayPal during checkout will still give you an option to pay using your credit card. It's possible that a card that was declined by our payment gateway will be accepted by PayPal, but ultimately it's best to contact your bank to determine the root cause of the problem.

• How do I enter a coupon code?

  We do not have a coupon code field during checkout because we do not issue coupons. As a result, it's not possible to use coupons when ordering. Codes you find on the web are likely fake codes g...

  We do not have a coupon code field during checkout because we do not issue coupons. As a result, it's not possible to use coupons when ordering. Codes you find on the web are likely fake codes generated by coupon sites to drive traffic to their own sites.

• Is it possible to pay via purchase order?

  No, we currently only accept payment via debit card, credit card, or PayPal.

  No, we currently only accept payment via debit card, credit card, or PayPal.

• Do I need to approve my proof when reordering?

  No, reorders skip our proof approval process and go directly into our production queue. Keep in mind, if you add additional items to your order, then only the reordered items will skip the approval...

  No, reorders skip our proof approval process and go directly into our production queue. Keep in mind, if you add additional items to your order, then only the reordered items will skip the approval process and your new items will need to be approved before your order enters our production queue. Related FAQ: Can I place a reorder but change the size or product?

• Can I get payment terms?

  Currently, we only support payment by credit card & PayPal upon proof approval. Although we ask for a credit card during checkout, we don't charge it until all proofs are approved. Payment terms a...

  Currently, we only support payment by credit card & PayPal upon proof approval. Although we ask for a credit card during checkout, we don't charge it until all proofs are approved. Payment terms are on our roadmap! Contact our Sales Team for updates at sales@stickermule.com.

• Do you accept PayPal?

  Yes, we accept PayPal. We let you select PayPal as a payment method during checkout, but we do not actually charge your PayPal account until your proofs are approved. Your order can be canceled any...

  Yes, we accept PayPal. We let you select PayPal as a payment method during checkout, but we do not actually charge your PayPal account until your proofs are approved. Your order can be canceled any time prior to approval at no charge. If your order total increases during proofing, we will ask you to authorize your PayPal payment a second time before we print your order.

• Can I see a proof before I give you my credit card?

  No, but we do not charge your credit card until all proofs for your order are approved. This allows us to immediately begin work on your order upon approval to ensure the fastest possible delivery....

  No, but we do not charge your credit card until all proofs for your order are approved. This allows us to immediately begin work on your order upon approval to ensure the fastest possible delivery. After you order, a proof will be provided within 4 hours. You can request as many changes to your proof as you'd like and we'll update them for free until you're happy. If you decide to cancel, you can do so any time before approval at no charge.

• Can I place a reorder with slight design changes?

  Our reorder feature takes your previous production file and sends it straight to production. To place a reorder with changes, you'll need to submit a new order and go through the proofing process.

  Our reorder feature takes your previous production file and sends it straight to production. To place a reorder with changes, you'll need to submit a new order and go through the proofing process.

• Can I place a reorder but change the size or product?

  Yes. Once an item is added to your cart you can choose any previously ordered artwork for your new product or dimensions.

  Yes. Once an item is added to your cart you can choose any previously ordered artwork for your new product or dimensions.

• Can I modify my quantity during proofing?

  Yes, you can ask us to modify your quantity any time prior to approving your proofs. Since we don't charge you until all proofs are approved, we can modify your order total during proofing and you'...

  Yes, you can ask us to modify your quantity any time prior to approving your proofs. Since we don't charge you until all proofs are approved, we can modify your order total during proofing and you'll be charged the updated amount upon approval. If you'd like to change your quantity during proofing, post a comment on your proof or contact us.

• Do you offer discounts to nonprofits?

  Contact us for details.

  Contact us for details.

• Can you send me free stickers?

  We do not provide free stickers. Our preference is to treat all customers fairly and consistently. Giving free product to some people, but not others doesn't fit with our values. For the same reaso...

  We do not provide free stickers. Our preference is to treat all customers fairly and consistently. Giving free product to some people, but not others doesn't fit with our values. For the same reason, we also do not provide discounts to our service. That said, our sample pack is available for $1.00 and includes stickers from some of our favorite brands including Twitter, GitHub, Google Chrome and Dribbble. Alternatively, you may place a small order of custom stickers with your design using our custom samples service.

• Do you accept American Express?

  Yes, we accept all major credit cards.

  Yes, we accept all major credit cards.

• Why is there a $30 minimum order size when using store credit?

  Since we give everyone a chance to get a $10 credit via our referral program, we need to require a minimum order size before store credit can be applied. Initially, we launched without a minimum or...

  Since we give everyone a chance to get a $10 credit via our referral program, we need to require a minimum order size before store credit can be applied. Initially, we launched without a minimum order size restriction and our system was overwhelmed by 1000+ free orders within a few hours. The $30 minimum has been in place ever since.

• Why does my bank statement say your charge is recurring?

  A small percentage of banks flag transactions from our payment processor (Stripe) as recurring when they are not. We are waiting on Stripe to resolve this issue.

  A small percentage of banks flag transactions from our payment processor (Stripe) as recurring when they are not. We are waiting on Stripe to resolve this issue.

• Why does it seem like you charged me twice?

  Our payment system is heavily tested to ensure the correct amount is charged and your transaction is completely secure. We use Stripe to process all payments because they are Level 1 PCI Compliant,...

  Our payment system is heavily tested to ensure the correct amount is charged and your transaction is completely secure. We use Stripe to process all payments because they are Level 1 PCI Compliant, which in simpler terms means, we offer most secure possible checkout experience. Despite all measure we take to ensure cards are charged properly, there is a scenario where your card may appear to be charged twice when, in fact, it has not. Generally, this happens when our attempt to charge your card initially fails and then a subsequent attempt succeeds. Certain banks report a failed charge attempt as a "pending" transaction which makes it appear as if we charged you twice. After a few days, the pending transaction should be dropped by your bank and you will see we only charged your card once. If you ever have questions about billing, do not hesitate to contact us.

• Why should I buy from Sticker Mule?

  Our aim is to be the Internet's favorite sticker printer. Since launching in 2010, we printed stickers for more than 100,000 customers including Coca-Cola, Walmart, Google, Twitter, Netflix and The...

  Our aim is to be the Internet's favorite sticker printer. Since launching in 2010, we printed stickers for more than 100,000 customers including Coca-Cola, Walmart, Google, Twitter, Netflix and The New York Times. Here are the top reasons why people like us: Our stickers are durable and weatherproof. They're designed to withstand exposure to wind, rain and sunlight. Free expedited shipping on all US orders. We also offer discounted shipping costs for international customers. Guaranteed delivery dates during checkout and most orders ship 24 hours earlier than estimated. Free online proofs are provided for all orders within 4 hours of checkout. We'll make changes until you're happy and let you cancel anytime prior to approval at no cost. All inclusive pricing with no hidden fees, setup or color matching charges (Use our quick quote tool for large orders.) Multiple design discount is automatically applied when you add multiple custom stickers to your cart.

• What payment methods do you accept?

  You can pay us online using: Visa Mastercard American Express Discover Card PayPal We also accept payment via wire transfer or ACH on a case-by-case basis. If you're interested in paying by...

  You can pay us online using: Visa Mastercard American Express Discover Card PayPal We also accept payment via wire transfer or ACH on a case-by-case basis. If you're interested in paying by wire transfer or ACH contact us for further information.

• How do I reorder if I don't have an account?

  If you sign up using the same email as your previous order then we'll automatically add your prior order to your account. After sign up, you'll be able to reorder any previously ordered items.

  If you sign up using the same email as your previous order then we'll automatically add your prior order to your account. After sign up, you'll be able to reorder any previously ordered items.

• How long until a failed PayPal payment becomes void?

  It takes 3 days for a failed PayPal payment to become void. PayPal payments generally fail because your order total changed during proofing. If your order increases by more than 20% then PayPal wil...

  It takes 3 days for a failed PayPal payment to become void. PayPal payments generally fail because your order total changed during proofing. If your order increases by more than 20% then PayPal will fail when we attempt to charge you upon proof approval. If you decide to change to paying via credit card then the PayPal payment will remain pending for 3 days before it expires. We plan to eventually improve our integration with PayPal to void the payment automatically if you switch methods. For now, if you need a payment voided immediately contact us and we will manually void it for you.

• Can I place a text only order?

  Yes. If you do not have artwork available, upload a Microsoft Word document with your text set in the font and color that you want printed. You will need to make sure "Embed fonts in the file" is c...

  Yes. If you do not have artwork available, upload a Microsoft Word document with your text set in the font and color that you want printed. You will need to make sure "Embed fonts in the file" is checked under File > Options > Save or we may not see the font you selected. Our vinyl lettering product also allows you to easily buy text only transfer stickers.

• Can I split a payment across multiple credit cards?

  No, we currently do not support splitting a payment across multiple credit cards.

  No, we currently do not support splitting a payment across multiple credit cards.

• Can I get a discount if my design is black and white?

  No, pricing is not affected by the number of colors in your design.

  No, pricing is not affected by the number of colors in your design.

• Can I update my quantity after ordering?

  Yes, you can increase your quantity prior to proof approval. After approval, we're unable to make any changes to your order. To update your quantity, view the proof for your item and then click "ed...

  Yes, you can increase your quantity prior to proof approval. After approval, we're unable to make any changes to your order. To update your quantity, view the proof for your item and then click "edit" near the item quantity.

• Do you offer an API for placing orders?

  No, we don't provide an API for placing orders. If interested, vote for it to help us prioritize.

  No, we don't provide an API for placing orders. If interested, vote for it to help us prioritize.

• How do I make a reorder with changes to the artwork?

  You cannot make a reorder with changes to the artwork. Instead, start a new order and upload the existing artwork with or without your changes. You can make comments and request changes during the ...

  You cannot make a reorder with changes to the artwork. Instead, start a new order and upload the existing artwork with or without your changes. You can make comments and request changes during the ordering and proofing process.

• What's the difference between reusing artwork and reordering?

  After choosing a product, size and quantity, you can choose to upload new artwork or select a past design. Reusing artwork is more flexible than reordering, as artwork repurposing allows you t...

  After choosing a product, size and quantity, you can choose to upload new artwork or select a past design. Reusing artwork is more flexible than reordering, as artwork repurposing allows you to order a different product with the same design or change the size of the artwork. Reordering takes a previously ordered design and skips the proofing process, going directly into production and shipping one day sooner than regular orders. Size or product does not change on a reorder. Please note, transfer stickers are currently not available for reuse.

• Sticker Mule coupons

  Current promotions are featured on our deals page 😎 We do not offer coupon codes or promotional codes for stickermule.com. Additionally, there is no coupon code field during checkout. Sites that o...

  Current promotions are featured on our deals page 😎 We do not offer coupon codes or promotional codes for stickermule.com. Additionally, there is no coupon code field during checkout. Sites that offer a specific code or percentage off should be avoided. We always include unlimited free proofs, fast turnaround, and free 2 day shipping to the U.S. (most international shipping is also free). To save more with each order, Sticker Mule offers: Automatic discounts: You pay only for the exact size of your design. Multiple item discounts: The more items you order, the greater your discount. Bulk discounts: Large quantities of one design receive a significant discount. Additionally, you can get $10 credit for inviting your friends.

• How do I cancel my order?

  We make it easy to cancel your order or individual items anytime before you approve your proofs. Please note that after you approve a proof you cannot cancel an order. After you place an orde...

  We make it easy to cancel your order or individual items anytime before you approve your proofs. Please note that after you approve a proof you cannot cancel an order. After you place an order, you can cancel it by selecting your order number and clicking “cancel” in the bottom left corner (screenshot). You will be asked to confirm your choice one time. Similarly, you can also resume a cancelled order by clicking “resume” on the same page. Alternatively, you can cancel individual items after you receive a proof (but only before you approve all proofs in your order). To cancel a proof, view it and click the cancel link below the item information as shown in this screenshot. Once all proofs are approved and an order is in production it's not possible to cancel. Since reorders skip proofing and go straight to production they also cannot be canceled. Please note that your order will automatically cancel if it's awaiting proof approval for more than 14 days.

• Can I share my cart?

  Yes. On the cart page, simply click the "Share your cart" link at the bottom. This will generate a URL that you can share with other people, so they can finish your order. Shared items include the ...

  Yes. On the cart page, simply click the "Share your cart" link at the bottom. This will generate a URL that you can share with other people, so they can finish your order. Shared items include the artwork files you uploaded, or any reused artwork.

• What states require sales tax?

  Arizona Arkansas Alabama California District of Columbia Colorado Connecticut Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Mi...

  Arizona Arkansas Alabama California District of Columbia Colorado Connecticut Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri New Mexico New York North Carolina North Dakota Nebraska Nevada New Jersey Ohio Oklahoma Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington Wisconsin West Virginia Wyoming

• How to opt out of Sticker Mule freebies

  If you no longer wish to receive freebies with your orders (i.e. Sticker Mule branded stickers and coasters), you can opt out in your account settings. You can turn freebies back on at any time. ...

  If you no longer wish to receive freebies with your orders (i.e. Sticker Mule branded stickers and coasters), you can opt out in your account settings. You can turn freebies back on at any time. While most people enjoy the free swag, we recognize it can be wasteful – especially if you order from us a lot. 😉

• Do you ship internationally?

  Yes, we ship worldwide using UPS. Shipping costs and estimated delivery dates are displayed during checkout.

  Yes, we ship worldwide using UPS. Shipping costs and estimated delivery dates are displayed during checkout.