• FAQs
• Shipping

Shipping

• How much does shipping cost?

  Shipping costs depend on your order total and destination. For customers in the United States, shipping costs are: U.S. orders greater than $40 4 day production time + 2 day shipping via UPS is ...

  Shipping costs depend on your order total and destination. For customers in the United States, shipping costs are: U.S. orders greater than $40 4 day production time + 2 day shipping via UPS is free. 3 day production time + 2 day shipping via UPS is $9 3 day production time + 1 day shipping via UPS is $28. U.S. orders less than $40 UPS Mail Innovations 3-5 day shipping is free. UPS Mail Innovations 2 day shippping is an additional $4. UPS Next Day Air is $19. U.S. orders greater than $40 with free 1-day shipping If you're shipping to CT, MA, NH, NJ, NY, RI or VT then the delivery dates shown during checkout will take into account that you get 1-day shipping for free on orders greater than $40. 4 day production time + 1 day shipping via UPS is free. 3 day production time + 1 day shipping via UPS is $9. We ship worldwide and international shipping costs vary by country.

• When will my order arrive?

  Your order will arrive by the date you select during checkout provided you approved your proof within 24 hours. If there is a delay in the proof approval process your delivery date will be pushed f...

  Your order will arrive by the date you select during checkout provided you approved your proof within 24 hours. If there is a delay in the proof approval process your delivery date will be pushed forward a corresponding number of days. For example, if there is a 4 day delay in the proof approval process then your delivery date will move forward 4 business days.

• Can you rush my order?

  For US orders, there's a $9 rush production option offered during checkout for orders smaller than $500 that allows your order to ship in 3 days instead of 4. Rush production is only available for ...

  For US orders, there's a $9 rush production option offered during checkout for orders smaller than $500 that allows your order to ship in 3 days instead of 4. Rush production is only available for US orders and is not available for larger orders. The delivery dates displayed during checkout are the earliest available dates for your order. To guarantee on-time delivery for all orders, we're unable to offer better delivery than what's displayed during checkout. Delivery dates listed during checkout assume proof approval within 24 hours. If it takes longer than 24 hours to approve your proof then your delivery date will be pushed back by the corresponding number of days. We provide an option to receive proof notifications via SMS to help ensure fast approval.

• What do you charge for rush production?

  It's $9 for 3 day rush production on orders less than $500. For orders less than $40, we offer a $4 rushed production option. During checkout we provide a list of possible delivery dates including ...

  It's $9 for 3 day rush production on orders less than $500. For orders less than $40, we offer a $4 rushed production option. During checkout we provide a list of possible delivery dates including rush production options. At the moment, rush production is only available for orders less than $500. All delivery dates listed during checkout assume proof approval within 24 hours. If it takes longer than 24 hours to approve your proof then your delivery date will be pushed back the corresponding number of days. We provide an option to receive proof notifications via SMS to help ensure fast proof approvals. If your order only includes reordered items then you will see sooner delivery dates during checkout. Since reorders do not require proof approval, rush and standard production times for exact reorders are 2 and 3 days respectively.

• Do you offer expedited ship methods?

  Yes, for US orders we offer UPS 2nd day air for free. Next day air is also available for an additional charge. For delivery to Italy, we offer rushed shipping via UPS Saver which includes 1 day ...

  Yes, for US orders we offer UPS 2nd day air for free. Next day air is also available for an additional charge. For delivery to Italy, we offer rushed shipping via UPS Saver which includes 1 day shipping. Please note, upgraded delivery prices will vary based on location and can be viewed during checkout. For delivery to Canada, we offer a 2 day rushed shipping option for an additional $28. It’s best to view delivery dates after entering your address on checkout for the most up-to-date and accurate options. Delivery dates vary depending upon the products you're buying, order size and shipping destination.

• Do you ship to APO and FPO addresses?

  Yes, we ship to APO / FPO addresses for free via UPS Mail Innovations. If you enter a military ZIP code on the shipping step of checkout, we will automatically identify that you intend to ship to a...

  Yes, we ship to APO / FPO addresses for free via UPS Mail Innovations. If you enter a military ZIP code on the shipping step of checkout, we will automatically identify that you intend to ship to an APO / FPO address and offer UPS Mail Innovations as a free shipping option.

• What is your turnaround time?

  Standard turnaround time for all US locations is 4 business days production plus 2 day shipping. Our standard production time is 4 business days, but we also offer 3 day rush production for $9 ex...

  Standard turnaround time for all US locations is 4 business days production plus 2 day shipping. Our standard production time is 4 business days, but we also offer 3 day rush production for $9 extra on orders less than $500. For orders less than $40, we offer a $4 rushed production option. During checkout we provide a list of possible delivery dates including rush production options. At the moment, rush production is only available for orders less than $500. During checkout we let you choose your delivery date based on your preference for standard or rush production. Orders over $5,000 have a turnaround time of 7 business days + free 2-day shipping. Orders over $10,000 have a turnaround time of 12 business days + free 1-5-day shipping via UPS Ground. It’s best to view delivery dates after entering your address on checkout for the most up-to-date and accurate options. Delivery dates vary depending upon the products you're buying, order size and shipping destination.

• Can I pick up my order at your facility?

  No, we do not allow local pick ups or visits to our facility.

  No, we do not allow local pick ups or visits to our facility.

• Can I update my shipping address on an existing order?

  Yes, send us your new address via email and we will update it for you.

  Yes, send us your new address via email and we will update it for you.

• Do you allow split shipments?

  We don't support splitting one order into multiple shipments going to separate addresses. Currently, we require one order per shipping address.

  We don't support splitting one order into multiple shipments going to separate addresses. Currently, we require one order per shipping address.

• Will you blind ship my order?

  No, we do not have the ability to blind ship orders.

  No, we do not have the ability to blind ship orders.

• Can you deliver my order on an exact date?

  No, since we aim to ship every order as fast as possible it's common for orders to arrive sooner than expected. We are not able to hold an order to ship on a specific date for delivery on an exact ...

  No, since we aim to ship every order as fast as possible it's common for orders to arrive sooner than expected. We are not able to hold an order to ship on a specific date for delivery on an exact date.

• Can I require someone to sign for my order when it arrives?

  No, we're not able to flag an order to require a signature. You might want to consider signing up for UPS MyChoice as it gives you more control over your delivery.

  No, we're not able to flag an order to require a signature. You might want to consider signing up for UPS MyChoice as it gives you more control over your delivery.

• My sample pack did not arrive.

  We ship sample packs for free using UPS Mail Innovations. This is the only method that allows us to sell sample packs for $1 and include free shipping, but it does not provide a delivery guarantee....

  We ship sample packs for free using UPS Mail Innovations. This is the only method that allows us to sell sample packs for $1 and include free shipping, but it does not provide a delivery guarantee. To our frustration, ~1% of these shipments are either lost by UPS Mail Innovations or experience significant delays.  

• Do you offer free shipping to Hawaii?

  Yes, we ship for free to Hawaii via UPS. Pricing for expedited options are displayed during checkout.

  Yes, we ship for free to Hawaii via UPS. Pricing for expedited options are displayed during checkout.

• Do you accommodate special shipping requirements?

  No, we cannot process special shipping requirements. All orders ship via the method you selected during checkout and use our standard packaging and shipping labels. We cannot provide special packag...

  No, we cannot process special shipping requirements. All orders ship via the method you selected during checkout and use our standard packaging and shipping labels. We cannot provide special packaging or add additional materials to your package. If you already placed an order that is set to ship to a location which requires your shipment be labeled in a special manner, then we can update your shipping address to use a more accommodating location. Orders cannot be canceled after approval as we begin printing immediately after proofs are approved.

• Does my country support electronic commercial invoicing?

  Here's a list of countries that support electronic commercial invoicing: American  Australia Austria Azores Bangladesh Belgium Bhutan Brunei Bulgaria Cambodia Canada Canary Islands ...

  Here's a list of countries that support electronic commercial invoicing: American  Australia Austria Azores Bangladesh Belgium Bhutan Brunei Bulgaria Cambodia Canada Canary Islands China Cook Islands     Croatia Cyprus Czech Republic Denmark East Timor     England Estonia Fiji Finland France Germany Greece Guam Guernsey Hong Kong Hungary India Indonesia Ireland - Republic of     Italy Japan Kiribati Korea - South Kosrae Laos Latvia Liechtenstein Lithuania Luxembourg Macau Madeira Malaysia Maldives Malta Marshall Islands Mexico Micronesia Monaco Mongolia Netherlands New Caledonia New Zealand Norfolk Island     Northern Ireland Northern Mariana Islands Norway Palau Papua New Guinea Philippines Poland Ponape Portugal Puerto Rico Romania Rota Saipan Samoa Scotland Singapore South Africa     Slovak Republic     Slovenia     Solomon Islands     Spain St. Croix St. John St. Thomas Sweden Switzerland Syria Tahiti Taiwan Thailand Tinian Tonga Truk Tuvalu U.S. Virgin Islands United Kingdom United States Vanuatu Vatican City Vietnam Wales Wallis & Futuna Islands Yap If your country is not on this list then it requires a physical paper commercial invoice be included with your order.

• Can you merge multiple orders and ship them together?

  This depends on if you're asking before or after your orders are in production. For orders that are already in production: It's not possible to combine multiple orders and ship them together once...

  This depends on if you're asking before or after your orders are in production. For orders that are already in production: It's not possible to combine multiple orders and ship them together once they have been approved. Separately approved orders are dispersed throughout our factory which makes it difficult to combine them once they're in production. For orders that are still in proofing: We could cancel all but one of your orders and recreate the cancelled line items on your remaining order. This would require you to go through proofing again, but would ensure your items ship together.

• Is rush production available for larger orders?

  Rush production is only available for orders less than $500. It's possible we will allow rushing larger orders, but there's no ETA on when that will be.

  Rush production is only available for orders less than $500. It's possible we will allow rushing larger orders, but there's no ETA on when that will be.

• Can you split an order and ship to multiple destinations?

  No, we're currently unable to split an order and ship it to multiple destinations. If you need to ship to multiple destinations you'll need to place one order per destination. You can vote for us t...

  No, we're currently unable to split an order and ship it to multiple destinations. If you need to ship to multiple destinations you'll need to place one order per destination. You can vote for us to add support for split shipments to help us prioritize.

• How will you package my stickers?

  We shrink wrap custom stickers to protect them from damage and bending during shipping. Stickers are wrapped in stacks of 50. Stickers that are smaller than 1.5" x 1.5" are sent in a bag and are no...

  We shrink wrap custom stickers to protect them from damage and bending during shipping. Stickers are wrapped in stacks of 50. Stickers that are smaller than 1.5" x 1.5" are sent in a bag and are not shrink wrapped. For shipping, we package our stickers in bubble wrap mailing envelopes for small orders and in boxes for large orders.

• Why did my order ship sooner than expected?

  Our team works hard to print and package items as fast as possible, which means orders often ship sooner than expected. Your order will arrive by (or before) the date you select during checkout if ...

  Our team works hard to print and package items as fast as possible, which means orders often ship sooner than expected. Your order will arrive by (or before) the date you select during checkout if you approved your proof within 24 hours.  We know that our customers appreciate receiving their orders early when possible. However, in rare cases you may be up against a deadline and need additional time to design your artwork, to get buy-in from your team or to decide on the best order size. In that case, we recommend that you take the additional time before submitting your order and then select rush production at checkout.

• Which states have free 1 day shipping?

  If you're shipping to CT, MA, NH, NJ, NY, RI or VT then the delivery dates shown during checkout will take into account that you get 1-day shipping for free.

  If you're shipping to CT, MA, NH, NJ, NY, RI or VT then the delivery dates shown during checkout will take into account that you get 1-day shipping for free.

• Why was my shipment lost?

  Sticker Mule uses the services UPS and USPS to deliver packages. If your order is lost, please contact us. We provide free shipping to our customers within the U.S. and many other countries. Orde...

  Sticker Mule uses the services UPS and USPS to deliver packages. If your order is lost, please contact us. We provide free shipping to our customers within the U.S. and many other countries. Orders over $40 are sent and tracked with UPS. After an order is shipped, we send an email notification with a UPS tracking code. Orders that are $39 or less are shipped through US Postal Service (USPS) via 1st class mail and are not trackable. If your package was lost by USPS, contact us and we're happy to reprint the missing items. To track your sticker shipment, visit UPS.com and enter the tracking code you received by email. You will be able to see delivery status/attempts and/or comments about where the package was left. Additionally, we are unable to require a signature for delivery. However, if you would like to require a signature for a future order we recommend signing up for UPS MyChoice.

• Can you rush an order after approval?

  We are unable to add rush production after you approve your proofs. After all proofs for an order are approved, we automatically add your order to our production queue and begin printing it. This q...

  We are unable to add rush production after you approve your proofs. After all proofs for an order are approved, we automatically add your order to our production queue and begin printing it. This queue is optimized to process hundreds of orders quickly and without delays. Finding and moving your order ahead in the queue is disruptive and unfair to other customers. Since rushing after approval delays the shipment of orders that were already placed we aren't able to do it. If you need your order fast, we recommend always choosing rush production during checkout.

• How will you package and ship my packaging tape?

  Packaging tape is wrapped in a plastic bag for protection then placed in a box of the appropriate size with a maximum of 5 rolls per box. Each box includes one sponge per every 2 rolls along with...

  Packaging tape is wrapped in a plastic bag for protection then placed in a box of the appropriate size with a maximum of 5 rolls per box. Each box includes one sponge per every 2 rolls along with an instruction card.

• How will you package and ship my wall graphics?

  Graphics smaller than 21.5 x 26.5” will be shipped in a rigid mailer. Graphics 22 x 27” and larger are shipped in a rigid mailing tube. All wall graphic orders contain: 1. Application instructi...

  Graphics smaller than 21.5 x 26.5” will be shipped in a rigid mailer. Graphics 22 x 27” and larger are shipped in a rigid mailing tube. All wall graphic orders contain: 1. Application instructions 2. A squeegee for application 3. 10 strips of pre-cut masking tape strips to help position and apply graphics with ease

• Why are some items shipped separately?

  If your order contains a mix of products, you may receive some items separately as some products are produced at different facilities.

  If your order contains a mix of products, you may receive some items separately as some products are produced at different facilities.

• How will you package and ship my transfer or vinyl lettering stickers?

  Transfer stickers: Packaging for transfer stickers will depend on the size: 1. Orders of 25 or fewer will be shipped in a rigid mailer. 2. Orders of more than 25 will be shipped in an appropriately...

  Transfer stickers: Packaging for transfer stickers will depend on the size: 1. Orders of 25 or fewer will be shipped in a rigid mailer. 2. Orders of more than 25 will be shipped in an appropriately sized shipping box. Vinyl Lettering: Any vinyl lettering orders of 5 or fewer units that cannot fit in our 7x9 rigid envelope will be rolled up, wrapped with a 3" rubber band, placed in a bag for protection, and then placed in an appropriately sized box for shipping.

• Why was my order returned to you?

  Orders are most often sent back to us because the address was missing an apartment, suite, or floor number. Other missing information and typos can cause a return as well. If you receive a notifi...

  Orders are most often sent back to us because the address was missing an apartment, suite, or floor number. Other missing information and typos can cause a return as well. If you receive a notification that your package is being returned, just follow the steps outlined in your return notification and we'll have your order reshipped once verified.

• How will you package and ship my buttons?

  Buttons are placed in a Ziplock bag and shipped in an appropriately sized shipping box based on weight.

  Buttons are placed in a Ziplock bag and shipped in an appropriately sized shipping box based on weight.

• How will you package and ship my custom labels?

  Custom roll labels are placed in a plastic bag and then shipped in an appropriately sized box based on weight.

  Custom roll labels are placed in a plastic bag and then shipped in an appropriately sized box based on weight.

• Are there any countries you don't ship to?

  Our shipping provider does not ship to certain countries. But, it turns out, if your shipping address is in one of these countries you can still order from Sticker Mule by following these steps: ...

  Our shipping provider does not ship to certain countries. But, it turns out, if your shipping address is in one of these countries you can still order from Sticker Mule by following these steps: Create an account with MyUS (or a similar service) They'll provide you with an address in the US that you can use as your shipping address when ordering from Sticker Mule MyUS will receive your package and reship to your destination. The list of countries we do not directly support includes: South Sudan Sudan South Georgia and the South Sandwich Islands Antarctica Bouvet Island British Indian Ocean Territory Christmas Island Cocos (Keeling) Islands Cuba Equatorial Guinea Falkland Islands (Malvinas) French Southern Territories Heard Island and McDonald Islands Iran, Islamic Republic of Kosovo Nauru Niue North Korea Pitcairn Saint Helena Saint Pierre and Miquelon Sao Tome and Principe Somalia Syrian Arab Republic Tokelau Turkmenistan Western Sahara United States Minor Outlying Islands If you're in any of these countries, you can use MyUS to receive and forward your packages to your desired address.

• Can you deliver to my hotel?

  For delivery to your hotel, we recommend a few tips to ensure successful delivery: Check with your hotel guest services to confirm where pickups occur or if there are any special instructions req...

  For delivery to your hotel, we recommend a few tips to ensure successful delivery: Check with your hotel guest services to confirm where pickups occur or if there are any special instructions required for package delivery. Always be sure to confirm the "ship to" address with your hotel. Some hotels may want you to ship to a specific address based on where you are staying. Include the guest or group name noted on your hotel reservation in your shipping details. Use the tracking details provided in your shipping confirmation email to keep up to date with delivery.

• How will you package and ship my poly mailers?

  All poly mailers will be shipped in an appropriately sized mailing tube.

  All poly mailers will be shipped in an appropriately sized mailing tube.