Shipping

  • How much does shipping cost?

    Shipping costs depend on your order total and destination. For customers in the United States, shipping costs are: U.S. orders greater than $21 4 day production time + 2 day shipping via UPS is ...

  • When will my order arrive?

    Your order will arrive by the date you select during checkout provided you approved your proof within 24 hours. If there is a delay in the proof approval process your delivery date will be pushed f...

  • Can you rush my order?

    For US orders, there's a $9 rush production option offered during checkout for orders smaller than $500 that allows your order to ship in 3 days instead of 4. Rush production is only available for ...

  • What do you charge for rush production?

    It's $9 for 3 day rush production on orders less than $500. For orders less than $21, we offer a $4 rushed production option. During checkout we provide a list of possible delivery dates including ...

  • Do you offer expedited ship methods?

    Yes, for US orders we offer UPS 2nd day air for free. Next day air is also available for an additional charge. For delivery to Italy, we offer rushed shipping via UPS Saver which includes 1 day ...

  • Do you ship to APO and FPO addresses?

    Yes, we ship to APO / FPO addresses for free via UPS Mail Innovations. If you enter a military ZIP code on the shipping step of checkout, we will automatically identify that you intend to ship to a...

  • What is your turnaround time?

    Standard turnaround time for all US locations is 4 business days production plus 2 day shipping. Our standard production time is 4 business days, but we also offer 3 day rush production for $9 ex...

  • Can I pick up my order at your facility?

    No, we do not allow local pick ups or visits to our facility.

  • Can I update my shipping address on an existing order?

    Yes, send us your new address via email and we will update it for you.

  • Do you allow split shipments?

    We don't support splitting one order into multiple shipments going to separate addresses. Currently, we require one order per shipping address.

  • Will you blind ship my order?

    No, we do not have the ability to blind ship orders.

  • Can you deliver my order on an exact date?

    No, since we aim to ship every order as fast as possible it's common for orders to arrive sooner than expected. We are not able to hold an order to ship on a specific date for delivery on an exact ...

  • Can I require someone to sign for my order when it arrives?

    No, we're not able to flag an order to require a signature. You might want to consider signing up for UPS MyChoice as it gives you more control over your delivery.

  • My sample pack did not arrive.

    We ship sample packs for free using UPS Mail Innovations. This is the only method that allows us to sell sample packs for $1 and include free shipping, but it does not provide a delivery guarantee....

  • Do you offer free shipping to Hawaii?

    Yes, we ship for free to Hawaii via UPS. Pricing for expedited options are displayed during checkout.

  • Do you accommodate special shipping requirements?

    No, we cannot process special shipping requirements. All orders ship via the method you selected during checkout and use our standard packaging and shipping labels. We cannot provide special packag...

  • Does my country support electronic commercial invoicing?

    Here's a list of countries that support electronic commercial invoicing: American  Australia Austria Azores Bangladesh Belgium Bhutan Brunei Bulgaria Cambodia Canada Canary Islands ...

  • Can you merge multiple orders and ship them together?

    This depends on if you're asking before or after your orders are in production. For orders that are already in production: It's not possible to combine multiple orders and ship them together once...

  • Is rush production available for larger orders?

    Rush production is only available for orders less than $500. It's possible we will allow rushing larger orders, but there's no ETA on when that will be.

  • Can you split an order and ship to multiple destinations?

    No, we're currently unable to split an order and ship it to multiple destinations. If you need to ship to multiple destinations you'll need to place one order per destination. You can vote for us t...

  • How will you package my stickers?

    We shrink wrap custom stickers to protect them from damage and bending during shipping. Stickers are wrapped in stacks of 50. Stickers that are smaller than 1.5" x 1.5" are sent in a bag and are no...

  • Why did my order ship sooner than expected?

    Our team works hard to print and package items as fast as possible, which means orders often ship sooner than expected. Your order will arrive by (or before) the date you select during checkout if ...

  • Which states have free 1 day shipping?

    If you're shipping to CT, MA, NH, NJ, NY, RI or VT then the delivery dates shown during checkout will take into account that you get 1-day shipping for free.

  • Why was my shipment lost?

    Sticker Mule uses the services UPS and UPS Mail Innovations to deliver packages. If your order is lost, please contact us we're happy to reprint the missing items. We provide free shipping to ou...

  • Can you rush an order after approval?

    We are unable to add rush production after you approve your proofs. After all proofs for an order are approved, we automatically add your order to our production queue and begin printing it. This q...

  • Can you deliver to my hotel?

    For delivery to your hotel, we recommend a few tips to ensure successful delivery: Check with your hotel guest services to confirm where pickups occur or if there are any special instructions req...

  • How will you package and ship my poly mailers?

    All poly mailers will be shipped in an appropriately sized mailing tube.

  • Do you ship to Mexico?

    Yes, shipping is free for all orders to Mexico. Any order less than $21 will ship for free via UPS Mail Innovations. Any order greater than $21 will ship for free via UPS. We also offer a 2 day rus...

  • Why was my order returned to you?

    Orders are most often sent back to us because the address was missing an apartment, suite, or floor number. Other missing information and typos can cause a return as well. If you receive a notifi...

  • Are there any countries you don't ship to?

    Our shipping provider does not ship to certain countries. But, it turns out, if your shipping address is in one of these countries you can still order from Sticker Mule by following these steps: ...

  • How will you package and ship my wall graphics?

    Graphics smaller than 21.5 x 26.5” will be shipped in a rigid mailer. Graphics 22 x 27” and larger are shipped in a rigid mailing tube. All wall graphic orders contain: 1. Application instructi...

  • How will you package and ship my custom labels?

    Custom roll labels are placed in a plastic bag and then shipped in an appropriately sized box based on weight.

  • Why are some items shipped separately?

    If your order contains a mix of products, you may receive some items separately as some products are produced at different facilities.

  • How will you package and ship my transfer or vinyl lettering stickers?

    Transfer stickers: Packaging for transfer stickers will depend on the size: 1. Orders of 25 or fewer will be shipped in a rigid mailer. 2. Orders of more than 25 will be shipped in an appropriately...

  • How will you package and ship my buttons?

    Buttons are placed in a Ziplock bag and shipped in an appropriately sized shipping box based on weight.

  • How will you package and ship my packaging tape?

    Packaging tape is wrapped in a plastic bag for protection then placed in a box of the appropriate size with a maximum of 5 rolls per box. Each box includes one sponge per every 2 rolls along with...