Shipping

  • How much does shipping cost?

    Shipping costs depend on your order total and destination. For customers in the United States, shipping costs are: U.S. orders for greater than $40 4 day production time + 2 day shipping via UPS...

  • When will my order arrive?

    Your order will arrive by the date you select during checkout provided you approved your proof within 48 hours. If there is a delay in the proof approval process your delivery date will be pushed f...

  • Can you rush my order?

    There's a $9 rush production option offered during checkout for orders smaller than $500 that allows your order to ship in 3 days instead of 4. Rush production is not available for larger orders. ...

  • What do you charge for rush production?

    It's $9 for 3 day rush production. During checkout we provide a list of possible delivery dates including rush production options. At the moment, rush production is only available for orders less t...

  • Do you offer expedited ship methods?

    Yes, for US orders UPS 2nd day air for free. Next day air is available for an additional charge. International orders cannot be expedited.

  • Do you ship to APO and FPO addresses?

    Yes, we ship to APO / FPO addresses for free via USPS. If you enter a military ZIP code on the shipping step of checkout we will automatically identify that you intend to ship to an APO / FPO addre...

  • What is your turnaround time?

    Standard production time is 4 business days, but we also offer 3 day rush production for $9 extra. During checkout we let you choose your delivery date based on your preference for standard or rush...

  • Can I pick up my order at your facility?

    No, we do not allow local pick ups or visits to our facility.

  • Can I update my shipping address on an existing order?

    Yes, send us your new address via email and we will update it for you.

  • Do you allow split shipments?

    We don't support splitting one order into multiple shipments going to separate addresses. Currently, we require one order per shipping address.

  • Will you blind ship my order?

    No, we do not have the ability to blind ship orders.

  • Can you deliver my order on an exact date?

    No, since we aim to ship every order as fast as possible it's common for orders to arrive sooner than expected. We are not able to hold an order to ship on a specific date for delivery on an exact ...

  • Can I require someone to sign for my order when it arrives?

    No, we're not able to flag an order to require a signature. You might want to consider signing up for UPS MyChoice as it gives you more control over your delivery.

  • My sample pack did not arrive.

    We ship sample packs for free using USPS 1st Class Mail. This is the only method that allows us to sell sample packs for $1 and include free shipping, but it does not provide tracking or a delivery...

  • Do you offer free shipping to Hawaii?

    Yes, we ship for free to Hawaii via UPS. Pricing for expedited options are displayed during checkout.

  • Do you accomodate special shipping requirements?

    No, we cannot process special shipping requirements. All orders ship via the method you selected during checkout and use our standard packaging and shipping labels. We cannot provide special packag...

  • Does my country support electronic commercial invoicing?

    Here's a list of countries that support electronic commercial invoicing: American  Australia Austria Azores Bangladesh Belgium Bhutan Brunei Bulgaria Cambodia Canada Canary Islands C...

  • Can you merge multiple orders and ship them together?

    This depends on if you're asking before or after your orders are in production. For orders that are already in production: It's not possible to combine multiple orders and ship them together once...

  • Is rush production available for larger orders?

    Rush production is only available for orders less than $500. It's possible we will allow rushing larger orders, but there's no ETA on when that will be.

  • Can you split an order and ship to multiple destinations?

    No, we're currently unable to split an order and ship it to multiple destinations. If you need to ship to multiple destinations you'll need to place one order per destination. You can vote for us t...

  • How will you package my stickers?

    We shrink wrap custom stickers to protect them from damage and bending during shipping. Stickers are wrapped in stacks of 50 (less than 500 stickers) or stacks of 100 (more than 500 stickers). Stic...

  • Why did my order ship sooner than expected?

    Our team works hard to print and package items as fast as possible, which means orders often ship sooner than expected. Your order will arrive by (or before) the date you select during checkout if ...

  • Which states have free 1 day shipping?

    If you're shipping to CT, MA, NH, NJ, NY, RI or VT then the delivery dates shown during checkout will take into account that you get 1-day shipping for free.

  • Why was my shipment lost?

    Sticker Mule uses the services UPS and USPS to deliver packages. If your order is lost, please contact us. We provide free shipping to our customers within the U.S. and many other countries. Order...

  • Can you rush an order after approval?

    We are unable to add rush production after you approve your proofs. After all proofs for an order are approved, we automatically add your order to our production queue and begin printing it. This q...

  • Why was my order returned to you?

    Orders are most often sent back to us because the address was missing an apartment, suite, or floor number. Other missing information and typos can cause a return as well. If your package is bein...

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